It astounds me how poor some hosts are at replying to sales enquiries.

I've had some completely skim my enquiry, giving an answer to a question I've not asked (my current host in the US frustratingly). I've had some answer only the easiest question I've asked and skip the rest. I've had some answer my first email but ignore the second follow-up and lastly some just haven't replied at all.

There are of course good hosts too, some that have really impressed me, with good informative replies which were sent quickly.

Guess which group I rule out? Some of the poor sales departments were even for companies at the highest end of the spectrum!

Why is this, are they so rolling in customers that they can afford to push business away and create a bad impression?

If you run a hosting company and want to boost word of mouth referrals and conversions in general, I seriously recommend paying some attention to your sales service!

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Registered User