I think the problem is perhaps volumes of enquiries they have against those that actually turn into sales. All in all, I guess some hosts cant be bothered unless they get an easy sales win.

You see it on here as well, many people come on here state what they want and ask for a reply, yet many hosts say, email me here and I will prepare a quote, which to me is rude as the potentional customer has already laid out what they want on the forums.

Then there are the others who just paste a link to their website, again if I was the customer I would see that as a CBA attitude.