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You talk sense, but I fear you're preaching to the choir for the most part.
Andy, The reason many people ask for emails is it allows them to better explore the clients scope, alot of the time people will list what they think they might need-ish... and quoting just for that can often miss the mark by a large degree....
Nothing beats actually talking 1-2-1 with a client, which is why I for one tend to relay their request to my Sales team, so they can handle it..
I'm sure it's different for the one man bands, where you wear all the hats at once.
I make sure that my sales guys reply to all enquiries, even those jokers who want the moon on as stick, for 50p a year... however others either don't have the manpower, or patience to accommodate this (real staff arent cheap!)
As a consumer, you have the ultimate power in where you place your business..
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