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I think the biggest thing I'd be looking at in your situation is, "If a server goes pop at 4am, I need to know I don't have to get up"
And by that, not so much having an able supplier with engineers on tap.
Moreso, a redundant setup / hot swappable, remote access, clever backup system that has your back covered as far as possible.
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Oliver Warburton
Managing Director, INX-Network Ltd.
The UK's leading GSP 
Company # 05100055. VAT # 875 6215 00.
INX-Gaming - UK Game Servers. Managed dedicated gaming servers.
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These are not the views of a company director. These are strictly my personal views.
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