Web Host Chat - View Single Post - Rapidswitch reported to Police for data theft and sabotage

edb49 · 27th June 2008

OK, let's say we are in this situation:

Client places an order and says in the notes they want us to install an OS not on our standard list. RapidSwitch Sales cancels order and explains this is not something we will do, but the client can attempt it on an unsupported basis. Client places another order once advised of this information. Client is unable to install their OS, makes threatening phone calls to staff which the management listen to the recordings of. Client claims they will contact their card provider and say that RapidSwitch has committed fraud, to seek a chargeback. Client refers to the cancelled order as "proof" that we should support their unusual OS. We remind them that the order was cancelled, and sales contacted them afterwards to let them know our position on unusual OSes.

In this situation we would issue a full refund and cancel the client's account.

We don't comment on specific clients or situations, needless to say everyone can draw their own conclusions. This will be my only contribution to this thread.

27th June 2008	#4 (permalink)
edb49 I am Staff at RapidSwitch Ltd About My Company! Certified Host Join Date: Aug 2002 Posts: 3,304	OK, let's say we are in this situation: Client places an order and says in the notes they want us to install an OS not on our standard list. RapidSwitch Sales cancels order and explains this is not something we will do, but the client can attempt it on an unsupported basis. Client places another order once advised of this information. Client is unable to install their OS, makes threatening phone calls to staff which the management listen to the recordings of. Client claims they will contact their card provider and say that RapidSwitch has committed fraud, to seek a chargeback. Client refers to the cancelled order as "proof" that we should support their unusual OS. We remind them that the order was cancelled, and sales contacted them afterwards to let them know our position on unusual OSes. In this situation we would issue a full refund and cancel the client's account. We don't comment on specific clients or situations, needless to say everyone can draw their own conclusions. This will be my only contribution to this thread. __________________ Ed Butler - RapidSwitch Dedicated Servers Call us on 0808 2380033 Or email sales@rapidswitch.com __________________ Web Host - VIP Member Last edited by edb49 : 27th June 2008 at 07:55 PM.