Web Host Chat - View Single Post - Forum Administrator - Missing the Point Rapidswitch reported to Police for data theft

tmpuls · 28th June 2008

On the thread Rapidswitch reported to Police for data theft and sabotage

You locked the thread and said this:
Thread Locked, some posts removed.
Issue apears to be mostly client at fault, evidence supplied showing Rapidswitch did tell the client the custom OS would not be supported and a full refund was/is being issued hence termination of services.

You are missing the point completely. The complaint is not about termination of the Linux server that was the subject of iso install which did not work through their online tools as sales originally said it should. Nobody would have a complaint like this over some wrong information from a sales person. Rapidswitch was simply asked to either refund money paid for this particular server or provide the working tools for iso install original promised by sales. This was put to them in writing after unsuccessful attempts to talk with someone senior in management about the issue who refused to talk with client saying that management is not involved in customer support issues.

However management got involved without consulting at all with client by shutting down all services to client. The problems, loss of data and financial damage they inflicted like that on the client resulted from their shut down of a totally different server, server that was the subject of a seperate order with seperate server ID and seperate invoice, a server that was active in service with several people in a development team working on it intensively for 9 days. Rapidswitch shut this server down without any prior notice, refusing access to move data, thus severing hundreds of man hours and causing the client to loose more than 10,000 pounds worth of work which went down the drain due to Rapidswitch.com decision not to give access to move data from this server or the backup server.

It should be stated here for the record that there is nothing in the Rapidswitch terms and conditions that allows them to do this on a server that has been fully paid up and that has not been engaged in any kind of spam or other similar disapproved practise. A writ is being issued against Rapidswith Ltd for recovery of the loss.

28th June 2008	#1 (permalink)
tmpuls New User (2) Brand New! Join Date: Jun 2008 Posts: 2	Forum Administrator - Missing the Point Rapidswitch reported to Police for data theft On the thread Rapidswitch reported to Police for data theft and sabotage You locked the thread and said this: Thread Locked, some posts removed. Issue apears to be mostly client at fault, evidence supplied showing Rapidswitch did tell the client the custom OS would not be supported and a full refund was/is being issued hence termination of services. You are missing the point completely. The complaint is not about termination of the Linux server that was the subject of iso install which did not work through their online tools as sales originally said it should. Nobody would have a complaint like this over some wrong information from a sales person. Rapidswitch was simply asked to either refund money paid for this particular server or provide the working tools for iso install original promised by sales. This was put to them in writing after unsuccessful attempts to talk with someone senior in management about the issue who refused to talk with client saying that management is not involved in customer support issues. However management got involved without consulting at all with client by shutting down all services to client. The problems, loss of data and financial damage they inflicted like that on the client resulted from their shut down of a totally different server, server that was the subject of a seperate order with seperate server ID and seperate invoice, a server that was active in service with several people in a development team working on it intensively for 9 days. Rapidswitch shut this server down without any prior notice, refusing access to move data, thus severing hundreds of man hours and causing the client to loose more than 10,000 pounds worth of work which went down the drain due to Rapidswitch.com decision not to give access to move data from this server or the backup server. It should be stated here for the record that there is nothing in the Rapidswitch terms and conditions that allows them to do this on a server that has been fully paid up and that has not been engaged in any kind of spam or other similar disapproved practise. A writ is being issued against Rapidswith Ltd for recovery of the loss. __________________ Registered User