Howdy,
At the moment, we need to completley revamp and upgrade our support ticket system. Just looking for any reccomendations, preferably for free/cheap software, to make the upgrade feasable. We're currently using the Triangle PHP Support Tickets, and frankly, it just isnt powerful, or professional enough, now that we have grown and expanded our operation.
We're looking for a solution that allows multi operator support, quite like OSTicket. OSTicket is the best script i have seen so far....IF you can get it to work. Theres all sorts of bugs in it, which have constituted loss of emails, data, and customer info on many occassion.
Any help would be greatly appreciated.
Lee