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Originally Posted by TDMWeb
It depends who you are comparing with. We would never ever keep someone waiting for 15 mins, customers get to speak to someone who can help then right away. Phone is usually picked up after 1-2 rings.
Now, if you are comparing with large companies who spend their money advertising on every other page in certain internet mags, well that's different.
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Point taken and accepted. I can see your point of view, but for a relativley small hosting company, providing just reseller and shared hosting, our customer support is quite good. Plus, from what i've seen personally, theres not all that many companies providing phone support 24/7.
In regards to your second point, we dont advertise. We have extremley good sales from word-of-mouth advertising, with a good reputation.