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Fanatical · 15th March 2004

Hi Ed,

We currently have a minimum of 12 customer support operatives, and 4 technicians available at all times, and at peak times, we increase the amount of support operatives. One thing i dont think i got across, is that our operatives are trained to very high standards. Only questions about scripting, programming, and intricate server details are passed to technicians.

Also, we have a call overflow system in place, which has never yet had to be used, however, is available for instant activation. Our call centre uses Aviva call centre technology, which allows us to divert calls to an answering service housed at our sister companies call centre.

Hope this helps. Feel free to PM or call if you have any questions.

15th March 2004	#9 (permalink)
Fanatical Found the Computer Join Date: Dec 2003 Location: Preston, Lancs Age: 27 Posts: 10	Hi Ed, We currently have a minimum of 12 customer support operatives, and 4 technicians available at all times, and at peak times, we increase the amount of support operatives. One thing i dont think i got across, is that our operatives are trained to very high standards. Only questions about scripting, programming, and intricate server details are passed to technicians. Also, we have a call overflow system in place, which has never yet had to be used, however, is available for instant activation. Our call centre uses Aviva call centre technology, which allows us to divert calls to an answering service housed at our sister companies call centre. Hope this helps. Feel free to PM or call if you have any questions. __________________ Lee Oscura ::Fanatical Hosting:: Shared, Dedicated & Reseller Hosting at the lowest prices! lee@fanaticalhosting.co.uk www.fanaticalhosting.co.uk 24hr Helpline: 08717 11 33 55