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Can I suggest that you may be in the wrong business; renting Linux based game server if you can not setup ftp with out help. How are you going to possibly support it when one of your customers screws their ftp up big time? Using hotmail for a business e-mail address also come across highly unprofessional.
This is not to be mean, but I see loads of small game host startup and when something goes wrong they are well and truly screwed as they don’t know how to solve even the common problems..
It just ends up being bad for the industry as a whole.. Prehaps do some more reaserch, rent a dedicated server lean what everything does, then give it ago.
As somone else said, Google is your friend!
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