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I thought I'd resurrect this thread as its bang on topic for me.
We're looking at support/ticket related software.
I have had a few demos from RightNow - their software is used by many arms of BT, British Airways, Adaptec, Register.com, oh you could go on, they definitely have some big names. It is certainly proven technology and has a few patents.
However I keep looking at kayako's support-suite. From the outside it looks great, a real winner.
When I tell you that an implementation of RightNow could well cost £20k, if your mind works the same as mine, it would have to be a billion times better (well actually around 60) than Kayako support-suite to justify the pricetag.
I'm interested in hearing from anyone using kayako. Andrew - who's the new player - are they out yet ?
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