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Old 18th June 2008   #1 (permalink)
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Business Insurance

I have had business insurance with one of the main banks for twelve years.

At renewal time this year I aksed them to amend a few details as the business has changed over the years. The result being was that they no longer wish to insure my business and advised me to speak to a specialist broker

All I did was state that I am now:

running a ecommerce site as only source of income (previously classified as a computer consultant)
have no stock
handle no cash
have less and lower value IT equipment at the home based office than previously stated

They questioned the ecommerce website and how is it operated. I told them I have my own server co-located in a datacentre.

It was a minute after that statement they said 'thanks but no thanks'.

Has anyone else had this problem?

Why did they choose not to renew the policy once they told them about the website and where it is located?

Surely this is one of the safest businesses to insure? I meet no public, I have no cash, there is the minimum of IT equipment here.

IMO I only need the statutory Employees Liability insurance. I guess Public Liability insurance could be an option as it could happen that when delivering a server to the data centre I drop it on an engineer's foot.

Any advice?
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Last edited by Larry David : 18th June 2008 at 11:41 AM.
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Old 18th June 2008   #2 (permalink)
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Give http://www.brighterbusiness.co.uk/ a whirl.
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Old 18th June 2008   #3 (permalink)
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For all business insurance etc speak to Malcolm Garrett. Can't recommend him enough.

Sullivan Garrett Limited
5 Cricklade Court, Cricklade Street, Old Town, Swindon, SN1 3EY
Tel: 01793 439 333 (Direct Dial)
Tel. 01793 439 330 (Office)
Fax: 01793 511 839
Email: malcolm.garrett@sullivangarrett.co.uk
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Old 18th June 2008   #4 (permalink)
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Always found the guys at blyth valley helpful - http://www.blyth-valley.co.uk/
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Old 18th June 2008   #5 (permalink)
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Quote:
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Always found the guys at blyth valley helpful - http://www.blyth-valley.co.uk/
I'd second Blyth Valley, very good service and prices.
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Old 18th June 2008   #6 (permalink)
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Cheers. I'll check them all out.
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Old 18th June 2008   #7 (permalink)
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Also check www.simplybusiness.co.uk
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Old 18th June 2008   #8 (permalink)
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The computers and IT equipment you have at home can be covered on your home insurance contents policy

You would then only need :
turnover / website protection
professional indemnity insurance

You will only need employers liability if customers visit your home or datacentre
I assume the datacentre is owned by a main company, so they should already have cover, so ask for a copy of theirs
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Old 19th June 2008   #9 (permalink)
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I don't think professional indemnity is needed as I'm not contracting out my services. I used to but gave that up years ago.

Think of it like this:

Joe Geek creates websites in order to earn Ad revenue
The websites are all his own (he's not a "web designer" doing work for clients)
The server is his own and is co-located elsewhere
At home he has a desktop and a laptop
He has no stock, no inventory, no cash, no cheques (all revenue paid directly to bank)
He never sees his customers

That's pretty much it.

IMO all he needs is the statutory Employers Liability Insurance. Even that is a waste though as he works for himself and he is unlikely to sue himself.
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Old 19th June 2008   #10 (permalink)
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You will need product liability insurance incase something you sell causes a nuclear meltdown becuase it didn't function correctly
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Old 19th June 2008   #11 (permalink)
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I don't sell any physical product

BTW, a broker called me today (one advised by the bank which cancelled the current insurance).

He said it was cancelled because I am now a 'web hoster'.

I had to explain to him that I was not a web hoster. I run my own sites hosted on my own server in a third party data centre.

--

I got a better response from simplybusiness. They seemed to be more in tune with what I do and understood the nature of the business. Now waiting for confirmation of the (reasonable) quotes from the underwriters.
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Old 19th June 2008   #12 (permalink)
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Quote:
Originally Posted by Larry David View Post
I don't sell any physical product .
Nor do I but I still need product insurance.
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Old 19th June 2008   #13 (permalink)
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Do you have volcano insurance too?

I tried direct line business 'work from home insurance'. The online form stated that it couldn't give a quote.

Strange. All I put in was Web Designer (best category that fitted), modest IT equipment cover and that's it.

I must have a dodgy postcode or something.
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Old 19th June 2008   #14 (permalink)
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Used a local broker to get Office Insurance which covers computer equipment up to £10k and away from office cover up to £5k.

Employers liability £5m
Product Liability £2m
Legal Expenses £50k
Tax investigation cover

Costs just over £200 for the year IIRC. Can't remember the underwriter will have to double check.
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Old 19th June 2008   #15 (permalink)
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I managed to get my insurances through Hiscox - pretty good price and they know i am a web host. Give them a go

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