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  1. #1
    Registered User Array

    403 Forbidden Access advice

    Hi all,

    I had better say this up front but I am not technical at all!!


    I had my site with a shared host using Cpanel. A couple of weeks ago I got the message:


    403 Forbidden
    You don't have permission to access / on this server.
    Server unable to read htaccess file, denying access to be safe


    I got in touch with the host but had heard nothing back.


    I got some new hosting, which is also using Cpanel. I have set the NS to the new hosting but am still getting the 403 Forbidden message.


    I have a feeling the NS were the same. Is the original hosting affecting the new hosting from connecting to the NS?


    If so is there a way for me to 'switch off' the original hosting so that it won't affect the new hosting?


    Any help would be appreciated.

  2. #2
    132 rating
    23 reviews
    Posts 13826
    Post rank 1 (0)
    Array
    Quote Originally Posted by theacolyte View Post
    Hi all,

    I had better say this up front but I am not technical at all!!


    I had my site with a shared host using Cpanel. A couple of weeks ago I got the message:


    403 Forbidden
    You don't have permission to access / on this server.
    Server unable to read htaccess file, denying access to be safe


    I got in touch with the host but had heard nothing back.


    I got some new hosting, which is also using Cpanel. I have set the NS to the new hosting but am still getting the 403 Forbidden message.


    I have a feeling the NS were the same. Is the original hosting affecting the new hosting from connecting to the NS?


    If so is there a way for me to 'switch off' the original hosting so that it won't affect the new hosting?


    Any help would be appreciated.
    When you say "NS", do you mean the NS records in DNS or the name servers at your registrar?

    Did you buy the new hosting through a different company, or is it another account with the same company?

    What were the old and new NS records/name servers?

    Have you uploaded your web site files to your new hosting account? A 403 error could mean that there's no index file (index.htm, index.html, index.php etc.) and for security reasons the server is configured not to display a directory listing.
    Freethought Internet
    Freethought Internet Limited registered in London No. 5862996. Registered office: The Old Church Hall, 2A Cromwell Street, Lincoln, LN2 5LP. VAT number GB 987 0952 66.

  3. #3
    Registered User Array
    Thanks for the reply.


    I meant name servers at registrar.


    Hosting is through another company.


    Nameservers are Ns1.stackdns.com to Ns4.stackdns.com


    I haven't uploaded anything. There is an index file with the new hosting that is a welcome message. That is displaying on the temporary address but not the main domain.

  4. #4
    132 rating
    23 reviews
    Posts 13826
    Post rank 1 (0)
    Array
    Quote Originally Posted by theacolyte View Post
    Thanks for the reply.


    I meant name servers at registrar.


    Hosting is through another company.


    Nameservers are Ns1.stackdns.com to Ns4.stackdns.com


    I haven't uploaded anything. There is an index file with the new hosting that is a welcome message. That is displaying on the temporary address but not the main domain.
    What's the domain name? You can PM it to me if you don't want to say publicly.
    Freethought Internet
    Freethought Internet Limited registered in London No. 5862996. Registered office: The Old Church Hall, 2A Cromwell Street, Lincoln, LN2 5LP. VAT number GB 987 0952 66.

  5. #5
    Registered User Array
    the domain is acolyteminis.com

  6. #6
    132 rating
    23 reviews
    Posts 13826
    Post rank 1 (0)
    Array
    "Server unable to read htaccess file, denying access to be safe"

    It sounds like the permissions on either the .htaccess file itself or the document root folder containing the access file are broken.
    Freethought Internet
    Freethought Internet Limited registered in London No. 5862996. Registered office: The Old Church Hall, 2A Cromwell Street, Lincoln, LN2 5LP. VAT number GB 987 0952 66.

  7. #7
    Registered User Array
    The new hosting company had messaged me asking if I had deleted anything as they are aware some files are missing.

    They have done a Wordpress installation and that is working on the temporary address but not on the main domain.

    I still think the original hosting, which is still active but only displaying the 403, is preventing the domain nameservers from connecting with the new hosting.

    Is there anything I can do to turn off the original hostings settings?

  8. #8
    132 rating
    23 reviews
    Posts 13826
    Post rank 1 (0)
    Array
    Quote Originally Posted by theacolyte View Post
    The new hosting company had messaged me asking if I had deleted anything as they are aware some files are missing.

    They have done a Wordpress installation and that is working on the temporary address but not on the main domain.

    I still think the original hosting, which is still active but only displaying the 403, is preventing the domain nameservers from connecting with the new hosting.

    Is there anything I can do to turn off the original hostings settings?
    What's the temporary address?
    Freethought Internet
    Freethought Internet Limited registered in London No. 5862996. Registered office: The Old Church Hall, 2A Cromwell Street, Lincoln, LN2 5LP. VAT number GB 987 0952 66.

  9. #9
    Registered User Array
    Its must be due to permissions. Do you have a skype ID . PM I will help you through a remote session.

  10. #10
    Registered User Array
    Always check your error_log when you see an error on your website. It helps to analyze your error and collect it. 403 Is most of the time permission or .htaccess issue where you are stopping the permission to a folder or file.

    Quote Originally Posted by theacolyte View Post
    Hi all,

    I had better say this up front but I am not technical at all!!


    I had my site with a shared host using Cpanel. A couple of weeks ago I got the message:


    403 Forbidden
    You don't have permission to access / on this server.
    Server unable to read htaccess file, denying access to be safe


    I got in touch with the host but had heard nothing back.


    I got some new hosting, which is also using Cpanel. I have set the NS to the new hosting but am still getting the 403 Forbidden message.


    I have a feeling the NS were the same. Is the original hosting affecting the new hosting from connecting to the NS?


    If so is there a way for me to 'switch off' the original hosting so that it won't affect the new hosting?


    Any help would be appreciated.

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