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Thread: OVH what a mess >.<

  1. #16
    rik
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    I have had dedicated servers with OVH for many years, the support has always been for want of a better word "non existent" but that was accepted at these cheap as chips prices and I wasn't using them in a professional production capacity. But after many years and after the fiasco where they stopped selling servers for about 6 months to get themselves back on track and the constant changing of terms and conditions and multiple control panels to manage services and just the disorganisation of it all, I gave up and cancelled everything.

    After a few years away I went back to test the VPS servers this year, and after constant disconnections and freezes I gave up with them after a month of use.

    If you just want a cheap dedicated server in a non production professional capacity, I would certainly use them as the price is just hard to resist, but for anything in a production/professional capacity I would look elsewhere even if it cost five times as much, one thing I did learn is you really do get what you pay for in the hosting world and good support really is essential. Luckily there is a data center explosion in my town at the moment! (not literately)
    Last edited by rik; 20th October 2015 at 10:46 AM.

  2. #17
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    Even though it was a little "thread necrophilia" it's refreshing to find a genuine contribution (instead of just spam!) bringing a thread back to life.

    I tend to agree that customers can easily form a misconception about hosting services being like broadband - where support really doesn't matter that much. I think even for 100% self-managed servers, you need to know the support team are available when you need them and can help you out with incident details etc. (as a minimum, you need the assurance that the technical team are not full of incompetent idiots - otherwise... well, why would you trust anything important to their service?).

    Quote Originally Posted by rik View Post
    Luckily there is a data center explosion in my town at the moment! (not literately)
    Without a doubt, that would be decisively unlucky! Which town is it?

  3. #18
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    I've bought many a 'junk' (WIP boxes) from OVH and obviously the price point is attractive compared to buying some more kit and colo-ing ourselves. I don't recall experiencing any accounting issues with them, but we would pay for the year anyway. I do like their DoS mitigation though.
    rik likes this.
    Joel Samuel
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    Tin Label Group | Cloud Hosting | Web & Print Design | Apple Consultancy & Support | Creative & Post Production | & More...
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    I represent my own views and not those of my companies or the forum(s) on which I moderate.


  4. #19
    rik
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    Quote Originally Posted by Layershift Damien View Post


    Without a doubt, that would be decisively unlucky! Which town is it?
    Just to clarify when I said Data Centre explosion I was referring to the expansion of Data Centre activity in the town, not literately an explosion Just wanted to get that out there lol.

    I am in Hemel Hempstead and great to see Gyron expanding in the town, there is a nice new Campus Data Centre being built as well as two existing ones which is great to see, this is really putting Hemel Hempstead on the map now and the new DC looks absolutely amazing from what can be seen on the exterior and its size well it is gigantic, hopefully get to see inside one day!

    All credit to those folks at Gyron.

    https://www.gyron.net/gyron-announce...emel-hempstead

    Exciting times for my town!

    Also there is a lot of acquirable land in the area, so plenty of room for even more expansion in the future, which can only be a good thing.
    Last edited by rik; 20th October 2015 at 01:04 PM.

  5. #20
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    Quote Originally Posted by rik View Post
    All credit to those folks at Gyron.
    All hail the glory of NTT!
    Ricky and rik like this.
    Joel Samuel
    WebHostChat Admin

    Tin Label Group | Cloud Hosting | Web & Print Design | Apple Consultancy & Support | Creative & Post Production | & More...
    [e] joel@tinlabelgroup.com

    I represent my own views and not those of my companies or the forum(s) on which I moderate.


  6. #21
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    Having acquired a few providers who have a tendency to favour OVH brands due to the cheapness of the machines, I've had 1st hand experience of their 'support' and 'accounting' over the last 6 months ...

    Support largely consists of ignoring all tickets for at least 4 days, then claiming it can be pinged and putting the "proof" in the ticket showing a different IP address. When you point out the error, either lack of training or some language barrier means they misunderstand and start telling you that the IP address you're referring to is a different client and telling you what your IP address is !

    Replacing a dead box once they grasp what you're asking is quick enough (same working day) but they only have a (so far) 50-50 chance of moving the drives over when doing so, which then presents a challenge as the only option the present is to reimage the new server (which now has the original drives installed) for total data-loss rather than the required "take out the drives and put them back into the case in the right order"

    It's good they provide both v4 and v6, but a week ago dropped the V6 routing for some systems for ~30 hours which would be an issue if you relied on it for anything important

    Even getting through to speak to someone can be somewhat of an effort when the phone number on the bill is a recording saying they only work Mon-Fri 9-5 (the same message plays at midday on a Monday) and gives another number for emergencies. The emergency number routes to a French voip service which plays a message saying this number is no longer in service. AFAICR the ovh.ie number will at least get answered and they'll give you another French number to call - so it is possible in the end.

    As for accounting, you have to just hope you dont have a machine with a due-date on a weekend, as they'll take the money on a Saturday, not change the service due-date and take the money again on a Sunday and still not change the service due-date - this does get "fixed" on Monday when the accounts people apply all the payments, but by then they could well have been paid 3 times - why they cant automate the application of money on existing invoices for services yet can for deploying new ones is plain daft

    They also have a tendency to give you a credit when they've overcharged, but never use the credit against any automated invoices so it just sits on the account unless you buy something else.

    OVH make a charge for paying by paypal, and then charge it again when they refund you - no idea about other methods as not used them.

    All that said, they're far from the worst I've had to deal with so far this year !

    On the plus side getting the data off their systems can be done at a reasonable speed day-or-night, unlike one network I've recently done some migration work for a client which has wild variance between "daytime" and "nightime" performance (never exceeding 3Mb/s Tuesday lunchtime compared to flatlining at 15Mb/s Saturday evening)

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