Thread: Register1

Bit of a strange situation this.

I've been a customer of Register1 for a few years have have just had a very strange reply to a support ticket.

I wanted to renew a domain but was told my account was locked and to contact support.

On doing so, I was told that they would not accept any new orders from my account and I should transfer them to an alternative provider. The were unable to provide a reason why this would be other than "Unfortunately I can see no indication as to a reason on the system and so I am unable to provide any further information, apologies."

For some reason, they are unwilling to investigate why this should be. When I pointed out it would cost both myself money and time to migrate all my domains away and they would be losing my business, I was told

"We are under no obligation to accept new orders, however we will maintain all current services until their individual expiration."

This seems an incredibly bizarre situation that a company would be willing to lose business and provide no reason to the customer.

I notice they have representatives active on this forum so I'd be interested for a comment. I can provide domains/usernames/call log numbers if required.

Thanks

Hi Jon,

I have replied to your PM before you started this thread.

Thanks
Jamie

Mr / Ms Fruibat04 - do you care to summarise the situation so the original post does not reflect on Jamie and crew if relevant?

Obviously leave out any pertinent details, but an summary explanation for others who stumble over this would be nice..

Well that is all good I guess. At least folks know progress is being made!

With whose larger customers?

From what i've heard Jamie runs a very tight ship - and i'm sure that this is a very slight blip - and comments from those that now nothing about the situation/companies involved don't actually add to anything.

Ah.

Maybe i'm one of those.

Erm, i'll get my coat

Originally Posted by midnightsoftwar

With whose larger customers?

From what i've heard Jamie runs a very tight ship - and i'm sure that this is a very slight blip - and comments from those that now nothing about the situation/companies involved don't actually add to anything.

Ah.

Maybe i'm one of those.

Erm, i'll get my coat

No, I'm one too - I have great confidence that this is a blip - I know Jamie wouldnt stand for less than the best service - everytime and through out!