Thread: InnoHosting

Chris is an admin for them. Rameen is the owner.

Once suspended and then terminated the accounts closed, surely they didn't leave it active for 9 months ?

Certainly shouldn't have had to pay it (I presume you didn't ?)

Was the service even active during that time ?

Did you cancel it at all ?

They could in theory try and get you to pay but it's not normal practice in circumstances like this.

I think I cancelled but it might have just slipped my mind as that was a pretty bad time for me.

Chris: You have 6 unpaid invoices.
Chris: looks like your last payment was on 03/08 and all notifications sent went unanswered.
Chris: Your account was closed Last month due to non-payment. If you would like to bring your account up to good standings, I can reactivate your account
Alex: So am I being billed for all months after suspension aswell?
Chris: No, just the months until we closed the account.
Alex: Well, I'm impressed that you'd give service to someone that hadn't paid in 6 months. Can I have a look at the invoices?
Chris: I cannot reactivate the account unless you anticipate remitting payment. We will need to pull the records from our Collections as it appears to be in processing.

The numbers in the invoice, not sure where the $50+ is from unless they are merged or something.

I'm not sure where they cut me off.

EDIT: I don't think I cancelled my account in 2008. I'll check through my emails and find when.

Although you should have cancelled it, I think it's wrong to expect you to pay for several months of service you didn't use and didn't pay.

I doubt they will send it to collections.

Perhaps offer to clear one of the first invoices and call it a day ?

Originally Posted by FH - Tim

Although you should have cancelled it, I think it's wrong to expect you to pay for several months of service you didn't use and didn't pay.

OTOH can you prove he didn't use it? It uses space on the system, backup space/time, etc...how normal it is depends entirely on the T&Cs he signed up to. Larger companies always screw the consumer! Tried asking Fasthosts, Virgin, or, essentially, any other company for a refund/cancellation of overdue invoices? Heck we ported our phone numbers away from Telewest, called to cancel but couldn't (told us to call back), I forgot, realised a few months later and got "oh, sorry, nothing we can do"

We have reasonably strict cancellation terms but only for our own protection after losing a little time/money to those who took advantage. I don't think we've ever persued someone who obviosuly hasn't been using their account.

imo they should call you if you have a number of overdue invoices, ie there should be some human contact before going to a debt collection agency...maybe I'm too nice though

Originally Posted by FH - Tim

Although you should have cancelled it, I think it's wrong to expect you to pay for several months of service you didn't use and didn't pay.

I doubt they will send it to collections.

Perhaps offer to clear one of the first invoices and call it a day ?

No Tim, it isn't wrong and it wasn't 9 months, it was 3 months - 90 days.. With a mobile phone provider, if you don't make any calls do you expect them not to charge you your monthly rate?

Same with hosting. Unless you cancel, you will be charged. Unless you cancel you will be invoiced. Accounts that are dormant still use space, still require admin time chasing up payments.

@Alex, you never cancelled the account. You simply left it.

It's the responsibility of the customer to cancel an account, to properly close things and inform us they don't want the account. We can't guess it.

It is also the responsibility of the customer to ensure they are paying their bills in full and on time.

In a case where we aren't paid, on time and in full - then we will pursue the matter until it has been settled.

I don't believe we are asking for much. If you no longer need an account, tell us so we can close it. If you do want the account, then please pay the bills.

By not paying any bills, it doesn't mean that they will disappear.

That said, we're not unreasonable, and we don't like to impose any financial hardship. Likewise, we do need to ensure we are compensated for any time and costs. If you open a ticket with billing with FAO: Rameen in the subject then we can take it from there...

I did suggest 9 months as Alex said he was paying $16.99 and the debt was now $140 odd. Hence my comments about letting it running for 9 months without payment would be very odd and I'm sure you would agree.

I mentioned the thread to Chris so that you could hopefully resolve this for the benefit of all.

Hopefully you can.

Originally Posted by Alex L

I believe I cancelled my account sometime in 2008.

But kept paying until March 2009 ?

Originally Posted by Alex L

I had a $16.95 reseller account

The bills show 33.69 + 6.25 /month - something you'll need to check with them - one of you has to be wrong ...

Originally Posted by Alex L

Could they not call me or send me a letter!

If you ordered online, paid online, got support online, then it's not entrely unreasonable for everything else to be done online

Not wanting a service isnt a cancellation.

Not *necessarily* using a service isnt cancellation.
(as other have said, you still take up room, they still provide backups, you can still receive email, they still have to pay licence fees etc)

With any service (hosting or windows cleaning or anything else), always have the decency to inform the provider you want to cancel (not just stop paying) and get confirmation of your cancellation.

I'm sure you'll work something out with Rameen.

Although, we use the facility within WHMCS to not raise any invoices unless the last one is paid (although the service is suspended a couple of days after the invoice due date) - that prevents situations like this.