Oh we all love Ebuyer...

administrator · 17th November 2008

Neil Bowen
14/11/2008 16:45
It apears my delivery was dispatched over 2 days with the remaining item
due today.

This still has not arrived so i would like to know where it is and why this
still has not been delievered considering i paid for next day delivery and
it has now not arrived after 2 days.

Regards,

Neil Bowen

Christina
14/11/2008 18:12
Dear Neil Bowen,

Thank you for your contact with our Customer Support Team.

We have been looking in to your request and found that your item(s) have
been sourced from a secondary warehouse. The details of your order on our
system are limited and so we will need to contact them to find out more
information for you.

Their offices are open at different times to ours and they are currently
closed, so I cannot, unfortunately, contact them immediately.

As soon as their offices are open again (usually Monday to Friday between
9am and 5pm) we will contact them to chase up your query, as soon as we
have a resolvement we will contact you again to advise.

We are terribly sorry for the delay this will cause before obtaining a
resolve.

I apologise for any inconvenience or annoyance caused.

Kind Regards,

Christina

Ebuyer Customer Support Team

Neil Bowen
14/11/2008 18:23
This is not acceptable, this should have been noticed the fact you charged
me for next day delivery and then did not ship the item.

Please refund this item as delivery will now be refused i will source it
elsewhere. Please confirm this has been done.

Christina
14/11/2008 18:47
Dear Neil Bowen,

Thank you for your response.

I regret to inform you that we were unable to carry out your request to
cancel your order as it has gone too far through our system.

Your order will now automatically go out for delivery. If you still do not
require these goods, please refuse delivery of them and they will be
returned to us.

Upon return of the items we will refund you for their full amount.

We are very sorry for any inconveniences that this may have caused, for
future reference please contact us via the phone for urgent requests.

Customer Services : 0871 521 33 00

Once again, we are sorry for any inconvenience.

Kind Regards,

Christina

Ebuyer Customer Support Team

Neil Bowen
17/11/2008 12:03
Hi Again,

I was expecting an update to this by now as promissed?

Regards,

Neil Bowen

Christina
17/11/2008 19:28
Dear Neil Bowen,

Thank you for your response.

We have been looking in to your request and found that your item(s) have
been sourced from a secondary warehouse. The details of your order on our
system are limited and so we will need to contact them to find out more
information for you.

Their offices are open at different times to ours and they are currently
closed, so I cannot, unfortunately, contact them immediately.

As soon as their offices are open again (usually Monday to Friday between
9am and 5pm) we will contact them to chase up your query, as soon as we
have a resolvement we will contact you again to advise.

We are terribly sorry for the delay this will cause before obtaining a
resolve.

Kind Regards,

Christina

Ebuyer Customer Support Team

Neil Bowen
17/11/2008 19:36
Is this a joke? You sent me that exact message on saturday.

So have you just not bothered to find this today, why did you ignore my
refund and compensation request for shipping?

Please escalate this matter to someone superior who may be able to supply
what i paid you for.

it would be nice to get an explination today why you did nothing about this today despite promising me it would be sorted out today on saturday.

administrator · 17th November 2008

Arghhhh save me .....

I think i've finally lost it this week and its only monday :P

fov · 17th November 2008

Quote:

Originally Posted by administrator

Arghhhh save me .....

Use dabs or novatech and dont use ebuyer again.
That was what I ended up doing after a pretty much exactly the same crap.

JSamuel · 17th November 2008

Nothing like a good bitch slap...
Keep posting!

eBuyer suck ass.

Jeewhizz · 17th November 2008

I've never had a problem with ebuyer (I don't suppose that helps!) but have had similar issues in the past with Dabs

I've always had good service from Scan.co.uk, and they have some good deals on their todayonly section

PeteK · 17th November 2008

Scan are dreadful at returns for B2B sales. They often point you to the manufacturer direct to argue the case with them for an RMA before they accept a return and make you wait ages. That is why we always pay on business credit card and pass the problems to the card issuer when they pull the b2b, therefore no consumer protection line...

James[UH] · 17th November 2008

I had two annoying problems today when ordering a home router.

First company allows me to order, showing the item in stock, then e-mail to say they have cancelled my order as the item is out of stock, but still charge me. Despite them stating they only charge your card once an order has been dispatched.

I order from a 2nd company, who call three hours later moaning they priced it wrong and want to charge me £18 extra - Cheeky sods, your problem, not mine.

I was rather annoyed, as I've ended up paying £50 more for the item, I had a £30 discount voucher with the first company!

[inx]Olly · 17th November 2008

Bit of a lottery really isn't it?

We ordered some RAM from ebuyer a week + ago thats gone AWOL.

We work on the basis of only ordering stuff from these "cheap" suppliers if it's not urgent and we can afford for it to arrive in a year's time...

PeteK · 17th November 2008

Ram = Crucial period. We have L5 discounts and unless you want real shoddy stuff we can always beat ebuyer and their mates pricing....

MK Hosting · 17th November 2008

I have never had a problem with ebuyer. Although I don't order from them very often.

LeaUK · 17th November 2008

Crucial is the only Manufacturer who distributes Major on Major to the end user - simple. Business purchases through Insight, yes they're 15% more expensive (on rough average) but their customer support is excellent, support is excellent, site is actually accurate in terms of stock level and the big bit, they deliver. Oh, one more thing they actually pick up the phone and don't send you to the Manufacturer if there's a returns issue as they respect the Sales of Goods act!

Home purchases = Scan, cos well, it's going to be cheaper, but you 'may' get some inconvenience in return.

Lea

luke · 17th November 2008

Had all kinds of issues with eBuyer myself, so I try to stick clear these days. Same goes for SCAN.

< start rant >
My favourite eBuyer muck up was when I spent £400 or so on some network cards.
Cards arrive; and there all the wrong model!
Call eBuyer; arranged to have the order picked up and returned for a full refund. In the mean time I'm still without my network cards; so I'm told the order again from the website....
Place another order; double check I'm ordering the correct stuff.... Next day another batch of incorrect network cards show up.
Call eBuyer and repeat.
So at this stage I've got £800 or so I'm waiting to get refunded for eBuyer.
I'm told a new batch of the _correct_ network cards will be arriving in a few days.
So a few days later another order goes though; I'm assured this is a new batch of cards direct from the manufacturer...
You guessed it; once again the network cards were the incorrect model.
< end rant >

Never ordered from them since and have been a very happy shopper!

Dhosting · 17th November 2008

eBuyer point blank refuse to accept faulty items back telling you to go to the manufacture like scan do, this is incorrect. Trading standards state quite clearly that any goods purchased should be returned to the place of purchase not the manufacture.

If you return to the manufacture directly there is no legal time scale they have to follow to fix or replace. If you return to place of purchase by law they have a specific time scale to fix or replace.

I was caught out by both scan and ebuyer but once quoted what trading standards had said they shut up.

Scan are awful for dispatch and returns every order this year has gone out late we usually pick orders up as its not a long drive from blackpool to bolton. Returns usually takes 14 days for a refund and I've had it many times where their techs say an item isn't faulty when it is because they can't be bothered to check.

eBuyer I've had stacks of faulty items from too, mainly boards, memory, couple of drives etc.

By far the best is Novatech pricing is higher than scan’s but every single order I’ve placed in the past 4-5 years has gone out the same day plus returns are quick and you can send it to them without any issues.

LeaUK · 17th November 2008

Quote:

I was caught out by both scan and ebuyer but once quoted what trading standards had said they shut up.

Interesting, I had this issue with Broadbandbuyer and even after quoting the Sales of Goods Act and associated paragraph at them I still didn't get anywhere...so what's the magic words?

[inx]Olly · 18th November 2008

'Ofcom'?