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Thread: Phurix???

  1. #46
    Registered User Array
    This gets more and more bizarre. They are still hammering me with emails and although they won't give me a name of who they are, have said they cannot find a record of my cancellation in "Mr Henry's" email boxes.

    Just because he may have deleted his emails and had incompetent accounting procedures that doesn't make me suddenly in debt to whoever this is 18 months down the line. Does this sound like something a receiver would do? Though in all honesty the company seemed such small fry I don't see how that could be?

    They've threatened solicitors now - I hope anyone looking for a review of Phurix hosting reads this before making a decision on whether they want anything to do with this company,

  2. #47
    11 rating
    12 reviews
    Posts 3979
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    Crikey, was your sole account propping up their business or something? I can't understand why this has gone so far, it's only going to further damage them - surely?
    wipple99 likes this.
    Jon Roberts, M.D of RackSRV Communications Ltd
    UK specialists in Dedicated Servers, Colocation & Rackspace
    Company: 06856870 VAT: GB 934 7073 15 Tel: 0330 229 1000

  3. #48
    Registered User Array
    This is getting more and more bizarre. After acknowledging some error in their figures, I'm now getting really odd emails, such as one that was a duplicate of one sent yesterday and now one that just asks if I have any more questions about my account....

    Possible their online systems have been hacked? It's very bizarre.

  4. #49
    Registered User Array
    Some mails do seem to be responding to my statements, others not - either a very strange human or some bizarre and clever AI...

  5. #50
    Registered User Array
    So I have an email where they acknowledge I did cancel in 2013 so I don't owe them any money from that point, but claim I was in arrears when I cancelled - so if I was in arrears why was the last transaction from them a refund for overpayment?

    I spell all this out and this person just won't have accept it. They say the have been instructed by Phurix to collect the "debt" but are replying from Phurix emails and won't give me a named contact full stop as they cannot give out personal information.

    In the next breath they say they will get solicitors on to me for the debt which they now claim is 120. I hope they can afford the legal bills to recoup that amount...

    If they are not solicitors who are they? Would a debt collection agency be using Phurix emails and refuse to give a phone number or identify themselves? Or is it someone with issues and a desperate financial situation trying to trick me?

    I am going to enjoy writing lots of lovely reviews of Phurix hosting over the coming months. It looks like they setup a new website so might be trying again, they really have picked on the wrong person with this.

    James Wade could have nipped this in the bud, if Phurix want to move forward as a company, this revised amount 120 they claim I owe because I was in arrears when I cancelled (but gave me a refund for overpayment when I cancelled) is going to be a small amount compared to the amount of business they will lose.

    Spoke to solicitor who agrees it is all very bizarre and we are just going to write to them at their headquarters (ie the forwarding address in the middle of a housing estate).

  6. #51
    623 rating
    1 review
    Posts 11067
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    Quote Originally Posted by wipple99 View Post
    Just because he may have deleted his emails and had incompetent accounting procedures that doesn't make me suddenly in debt to whoever this is 18 months down the line.
    If you have the 'evidence' of your cancellation, the emails, refund details etc then *if* they instruct solicitors, you should have what you need to refute the allegations.

    Whilst a solicitor will 'take instructions' from a client, if they're any good, they'll always be prepared to go back to the client and tell them when they're being a muppet as woudl appear in this case.

    Their contact details (from the cpanel noc entry) are:
    Code:
    1246 Davenport House 
    BURY, Manchester United Kingdom
    Phone:01614647949
    which match what you already have, so I'd suggest putting your position in writing and sending it registered post to that address.

    Rob

  7. #52
    623 rating
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    Quote Originally Posted by wipple99 View Post
    If they are not solicitors who are they? Would a debt collection agency be using Phurix emails and refuse to give a phone number or identify themselves?
    No, any legitimate collection agency or legal firm would identify themsleves

    Quote Originally Posted by wipple99 View Post
    Or is it someone with issues and a desperate financial situation trying to trick me?
    It does all sound 'very odd'

  8. #53
    Registered User Array
    Quote Originally Posted by othelloRob View Post
    No, any legitimate collection agency or legal firm would identify themsleves


    It does all sound 'very odd'
    Indeed. I have sent them an email and asked them to write to me at my business address, with a full breakdown of what they think I owe and why they think I owe it, along with en explanation of who I am dealing with and their legal right to be claiming anything at all from me.

    I'll wait for their letter and then take it from there. I think if they do try to take me to court for the grand sum of 120 I have quite a pile of evidence to show, along with the admission from them that the original claim from them was not correct (ie having to acknowledge the cancellation because I proved it).

    I think the wise thing for Phurix to do at this stage would be to let this drop. But I don't seem to be dealing with a reasonable person currently - whoever they are. Solicitor has said as long as they don't identify themselves I have no obligation whatsoever to them.

  9. #54
    Registered User Array
    Reply to my last email, detailing that I want this put in formal writing to my business address:

    "Thanks for your email.

    We have made our position clear with regards to your outstanding
    balance.

    Are you not willing to reach a reasonable resolution?"

    Which email I have had word for word 3 times now.

    I have asked them to provide a full breakdown of it in writing (which they haven't/won't) and said I will be delighted to work with them if they say who they are. And that's the reply I get.

    This is seriously bizarre.

  10. #55
    Registered User Array
    Just tell them that you'll see them in court and that all further correspondence must be in writing, then stop replying to their emails.

    You'll get one of the following:

    1) They will decide that they can't be bothered/haven't got a leg to stand on/it isn't worth it and the whole debacle stops.
    2) They go ahead with their plan to take you to court and you prove that their claims don't amount to a hill of beans. The case gets thrown out and they probably get a rap across the knuckles for wasting the court's time.
    3) They send you a fake solicitors letter, at which point you have them for fraud/misrepresentation/impersonating a lawyer.
    Freethought Internet
    Freethought Internet Limited registered in London No. 5862996. Registered office: The Old Church Hall, 2A Cromwell Street, Lincoln, LN2 5LP. VAT number GB 987 0952 66.

  11. #56
    Registered User Array
    Thanks Ed - more or less what I've done now!

  12. #57
    Posts 836
    Post rank 44 (77)
    Array
    Ed has it exactly right. Not worth wasting your effort on such a bunch of numpties.

  13. #58
    Registered User Array
    Looks like they've been doing this since at least 2008 according to a review I found. Someone said they cancelled services and were then pursued for the bill for services they hadn't used.

    Could trading standards not be brought into this? I know bigger hosting companies have face invesigations?

  14. #59
    Registered User Array
    Just got an email to say they have made a mistake and it wasn't my account and regretfully they offer an apology. Apparently this was an "honest mistake"

    Lollington. I had set their emails to divert to another folder am glad I checked one last time.

  15. #60
    Registered User Array
    Quote Originally Posted by wipple99 View Post
    Just got an email to say they have made a mistake and it wasn't my account and regretfully they offer an apology. Apparently this was an "honest mistake"
    How convenient
    Freethought Internet
    Freethought Internet Limited registered in London No. 5862996. Registered office: The Old Church Hall, 2A Cromwell Street, Lincoln, LN2 5LP. VAT number GB 987 0952 66.

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