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  1. #1
    Registered User Array

    Question Hosting Help & Advice

    Hi Everyone,

    I'm a Developer hosting some of my clients websites, have for some time.

    I'm using VPS as traffic wise this suits just fine, however, I'm finding every provider I run with to be having issues at the moment.

    I was with OVH.co.uk when their French datacenter went down for an entire day (almost). I moved back to digitalocean after that and last night London and France suffered outages.

    My current setup is :


    1. 1x VPS MySQL DB Server
    2. 1x VPS Web Server / Plesk Driven


    They have backups and private networking so they can communicate fast and internally.

    My choices (from what I can think of) are to go one of two ways.


    1. Dedicated Server with everything on it (DB & Web)
    2. Create my current setup back over on OVH.co.uk (keeping my DO Current Setup) and use a DNS Failover to send traffic to OVH when DO is down, and hopefully the setup will be mirrored, if I keep it all in sync.


    I wanted to check this, see if I'm doing it right, if there were any better alternatives. Dedicated is perhaps overkill in terms of cost and requirements, however, its future proof, VPS's work fine but I need a backup plan as they seem to be unreliable as of late.

    Thanks in advance!

  2. #2
    Registered User Array
    Quote Originally Posted by Kilberz View Post
    Hi Everyone,

    I'm a Developer hosting some of my clients websites, have for some time.

    I'm using VPS as traffic wise this suits just fine, however, I'm finding every provider I run with to be having issues at the moment.

    I was with OVH.co.uk when their French datacenter went down for an entire day (almost). I moved back to digitalocean after that and last night London and France suffered outages.

    My current setup is :


    1. 1x VPS MySQL DB Server
    2. 1x VPS Web Server / Plesk Driven


    They have backups and private networking so they can communicate fast and internally.

    My choices (from what I can think of) are to go one of two ways.


    1. Dedicated Server with everything on it (DB & Web)
    2. Create my current setup back over on OVH.co.uk (keeping my DO Current Setup) and use a DNS Failover to send traffic to OVH when DO is down, and hopefully the setup will be mirrored, if I keep it all in sync.


    I wanted to check this, see if I'm doing it right, if there were any better alternatives. Dedicated is perhaps overkill in terms of cost and requirements, however, its future proof, VPS's work fine but I need a backup plan as they seem to be unreliable as of late.

    Thanks in advance!
    At some time or other every provider will have service affecting problems, potential leaving you offline for an extended period of time. If this is going to cause major issues for your business, then some kind of disaster recovery plan is essential.

    Assuming the problem that you had with OVH was off the back of the power outage at Strasbourg (either direct loss of power to the server(s) hosting your VM, or the associated network disruption), then neither that nor the network issues with DigitalOcean last night would have been any better if you had been on a dedicated server rather than a VPS.
    Freethought Internet
    Freethought Internet Limited registered in London No. 5862996. Registered office: The Old Church Hall, 2A Cromwell Street, Lincoln, LN2 5LP. VAT number GB 987 0952 66.

  3. #3
    Registered User Array
    I would query it with their SLA and see what they can do for you.

    If you're having constant downtime the only other option really is to move, but i'd do your research to find a suitable company with good uptime, support and affordable pricing.

  4. #4
    Platinum Member
    Posts 842
    Post rank 23 (-1)

    Spam and Astroturfing Law Information Officer
    Array
    Short answer: option 2. It's the only option which will improve uptime.

    You're not going to find a host who never has any problems - even the best have bad days, it just isn't going to happen. Getting a dedicated server won't solve that - it'll just create new problems because now you have to worry about your hardware too. Just accept that your primary host is going to fail and plan how to switch to your backup systems. And, more to the point, how you're going to switch back to primary when it comes back.

    The first thing is, do you really need failover? Yes, with a single point of failure you're going to have to expect downtime - potentially days of it if there's a catastrophic failure and you have to restore from backups - so make sure clients understand that's the reality. Generally you make sure your contract with the client doesn't promise more than your contract with your host - so if your host offers 95% uptime sla, don't go promising clients 99.999%. Then make sure your client knows what to expect, that things can go wrong and if they do you'll compensate them (in line with your host, so you're not out of pocket).

    If your client isn't happy with that arrangement, you can always offer more reliable hosting for more money, but in my experience most clients will usually accept a bit of downtime when they realise the cost of avoiding it. Right now they may think their site has to be available 24/7, but it's a rare business that can be hosted on a shared vps where being offline for a few hours a year costs them more than avoiding that downtime. They're not amazon.

    Having been in your position there is value in the peace of mind that comes with knowing you have a failover solution in place - but that is going to have a real cost, both financially and in terms of the time you need to set up and maintain the additional systems. If you do go down this road, try to make sure it's actually worth it; depending on your current agreements, perhaps tell your clients after the recent downtime you've reviewed the services you provide and you're going to be offering failover, but because it means more hardware and work it'll cost more, you can offer them x months on the new service for the price of the old service etc.

    Fwiw I've actually moved to a better model where the client has the relationship with the host and my role is to set up and maintain the system. I don't get a cut of the ongoing hosting fees, but I don't have to fix things for free - I get paid for my time when something goes wrong, and the client sees me as the person who comes in to fix someone else's mess, rather than being the one who is to blame.

  5. #5
    Registered User Array
    Quote Originally Posted by WebHosting-UK View Post
    I would query it with their SLA and see what they can do for you.
    SLAs don't do anything to make a service more reliable, they just set out compensation for when it inevitably goes down.

    They *MAY* give an indication of the level of reliability which can be expected, but frequently they are nothing more than overblown marketing bluster underwritten by weasel words.
    Freethought Internet
    Freethought Internet Limited registered in London No. 5862996. Registered office: The Old Church Hall, 2A Cromwell Street, Lincoln, LN2 5LP. VAT number GB 987 0952 66.

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