Thread: Mail delays, but only when sent through forms/scripts

Hello kind people of the hosting world,

Not sure if this is the best place to ask this question...

We have an online store using oscommerce (PHP) on Clara Host's Soho package.

Sometimes order notification e-mails come instantly, and sometimes they'll take up to a week.

Same with a PHP form I was playing with last night, 7 tests came through within 10 minutes, and the rest still aren't here.

When I write myself a message from Outlook it always comes right away in my inbox.

Has any one here had a similar experience, or know what could be causing this?

Thanks,

Cat

Here's a quick update, I am sending the form to a different mail account, and it comes through instantly.

But that mail account is on an identical package at Soho.

So why would one mail delivery system be intermittent, and another regular, if they are on the same server? Or am I looking at this the wrong way?

Cheers

Hi Paul,

Originally Posted by Paul-Xensia

Are both destination mailboxes hosted with Clara? Or only the 2nd test account?

Both recipient accounts are at Clara, on identical hosting accounts, and the form is hosted on Clara.

It is very odd, yes I'll try calling them.

Cat

Thanks, will look at message header on the delayed mail when it comes in.

Clara's closed for bank holiday, and so will my kitchen be for tea tonight if I don't
get to the shops before closing time!

:-)