Web Host Chat
Bringing Hosts & Customers together since 2001
Home QLinks Members Your Profile Register FAQ's Hosts Only Area SMS Alerts Advertising
User Information
»REGISTER NOW!

Go Back   Web Host Chat > Web Hosting Chat > Hosting Software and additional add-on products
Reply
 
LinkBack Thread Tools
Old 28th February 2006   #31 (permalink)
Registered User (16)
Welcome aboard!
Join Date: Feb 2006
Age: 33
Posts: 16
Apolo is on a distinguished road
Another vote for Cerberus here.

Or Request-Tracker, which is quite similar:

http://www.bestpractical.com/rt/

Regards,

Jaime
__________________
Registered User
Apolo is offline   Reply With Quote
Old 18th March 2006   #32 (permalink)
Certified User (94)
Silver Quality
Join Date: Aug 2005
Location: UK, Manchester
Posts: 91
cyberhostuk is on a distinguished road
Another vote for Cerberus .. very happy with it, a bit tricky to originally set up and support via their forums is great.
__________________
Tim K - CyberHostUK
(url-removed: need 20 posts).[/size]
__________________
Registered User
cyberhostuk is offline   Reply With Quote
Old 20th March 2006   #33 (permalink)
I am Staff at
siterollout.com
About My Company!

Certified Host
Join Date: Mar 2006
Posts: 129
suhailc is on a distinguished road
I'm a Kayako fan.

Still lots of bugs in V3 that need fixing, but overall it's an excellant product. Quite cheap and quite cheerful! Nice Ajax functionality.
__________________
Web Host - Certified Member
suhailc is offline   Reply With Quote
Old 20th March 2006   #34 (permalink)
Registered User (16)
Welcome aboard!
Join Date: Feb 2006
Age: 33
Posts: 16
Apolo is on a distinguished road
Quote:
Originally Posted by suhailc
I'm a Kayako fan.

Still lots of bugs in V3 that need fixing, but overall it's an excellant product
When was V3 released? And do you know if they are proactively working on solving those bugs?

Thanks.
__________________
(url-removed: need 20 posts)
__________________
Registered User
Apolo is offline   Reply With Quote
Old 20th March 2006   #35 (permalink)
I am Staff at
siterollout.com
About My Company!

Certified Host
Join Date: Mar 2006
Posts: 129
suhailc is on a distinguished road
It was released few months ago. Yes they are working on resolving the bugs in V3. According to them, they have been slow to respond to support tickets due to high demand for their V3 product and have now added new seats to deal with increased support issues.

I think they can only improve. Downside with Kayako is that so many hosts use it, but I guess the same goes for ModernBill, ClientExec, WHMAP etc
__________________
Web Host - Certified Member
suhailc is offline   Reply With Quote
Old 20th March 2006   #36 (permalink)
I am Staff at
Layershift Limited
About My Company!


Certified Host
Cranky's Avatar
Join Date: Jul 2002
Location: Cluj-Napoca, Transylvania & Didsbury, UK
Age: 23
Posts: 2,030
Cranky is on a distinguished road
Quote:
Originally Posted by suhailc
Downside with Kayako is that so many hosts use it, but I guess the same goes for ModernBill, ClientExec, WHMAP etc
Why is that a problem? (With Kayako anyway)
__________________
Andrew Cranson, Director of Operations & Parallels Specialist
Layershift :: UK & US hosted Domains, Shared, Reseller, VPS, DDS, Dedicated, Managed, Collocation
Company Number: 6036217 / VAT Number: GB903034962

Virtuozzo Containers/Plesk/SiteBuilder Technical Services: Consultancy, upgrades, licensing & admin
Parallels Platinum Certified Support Provider & Technology Partner

Unlike many providers, we offer True 24x7 Technical Support - peace of mind around the clock!
__________________
Web Host - VIP Member
Cranky is offline   Reply With Quote
Old 20th March 2006   #37 (permalink)
Registered User (16)
Welcome aboard!
Join Date: Feb 2006
Age: 33
Posts: 16
Apolo is on a distinguished road
Quote:
Originally Posted by Cranky
Why is that a problem? (With Kayako anyway)
I think (just guessing) he wanted to mean that because of this:


Quote:
Originally Posted by suhailc
According to them, they have been slow to respond to support tickets due to high demand for their V3 product and have now added new seats to deal with increased support issues

Jaime
__________________
(url-removed: need 20 posts)
__________________
Registered User
Apolo is offline   Reply With Quote
Old 20th March 2006   #38 (permalink)
I am Staff at
Layershift Limited
About My Company!


Certified Host
Cranky's Avatar
Join Date: Jul 2002
Location: Cluj-Napoca, Transylvania & Didsbury, UK
Age: 23
Posts: 2,030
Cranky is on a distinguished road
Quote:
Originally Posted by Apolo
I think (just guessing) he wanted to mean that because of this:

Jaime
Ah, makes sense now.
__________________
Andrew Cranson, Director of Operations & Parallels Specialist
Layershift :: UK & US hosted Domains, Shared, Reseller, VPS, DDS, Dedicated, Managed, Collocation
Company Number: 6036217 / VAT Number: GB903034962

Virtuozzo Containers/Plesk/SiteBuilder Technical Services: Consultancy, upgrades, licensing & admin
Parallels Platinum Certified Support Provider & Technology Partner

Unlike many providers, we offer True 24x7 Technical Support - peace of mind around the clock!
__________________
Web Host - VIP Member
Cranky is offline   Reply With Quote
Old 27th March 2006   #39 (permalink)
I am Staff at
Titan Internet
About My Company!

Certified Host
TITAN's Avatar
Join Date: Apr 2002
Posts: 300
TITAN is on a distinguished road
If anyone is interested we have started our 30 day pilot scheme with RightNow

http://www.titaninternet.co.uk/support.htm

a couple of points

1. Whilst we've obviously changed the colours etc the overall look and feel has not been changed from the standard (if you use adaptec.com you'll recognise it) because the pilot doesn't warrant the level of work involved.

2. Its slow cos its being hosted from the US. If we did go ahead and buy it it would be hosted on our own servers.

3. The knowledgebase is hardly uber-comprehensive but it seemed like a reasonable amount of content to start day 1 with and just add to as time goes on.
__________________
Lee
Titan Internet Ltd - Hosting without compromise
http://www.titaninternet.co.uk
__________________
Web Host - Certified Member
TITAN is offline   Reply With Quote
Old 27th March 2006   #40 (permalink)
I am Staff at
siterollout.com
About My Company!

Certified Host
Join Date: Mar 2006
Posts: 129
suhailc is on a distinguished road
Quote:
Originally Posted by suhailc
It was released few months ago. Yes they are working on resolving the bugs in V3. According to them, they have been slow to respond to support tickets due to high demand for their V3 product and have now added new seats to deal with increased support issues.

I think they can only improve. Downside with Kayako is that so many hosts use it, but I guess the same goes for ModernBill, ClientExec, WHMAP etc
Yes the fact that there is high demand for the product has meant slower support from Kayako, but what I mean is that too many webhosts look too similar nowadays, since all using the same software. Maybe to the end user they cannot tell that two hosts are simply using two themes, but to us guys I can tell what software a host is using within 30 seconds of checking out their site!
__________________
Web Host - Certified Member
suhailc is offline   Reply With Quote
Old 9th April 2006   #41 (permalink)
New User (3)
Brand New!
Join Date: Apr 2006
Posts: 3
NX-Harry is on a distinguished road
I seriously reccommend Kayako's SupportSuite.

Its fantastic, does everything we need it to
__________________
Registered User
NX-Harry is offline   Reply With Quote
Old 10th April 2006   #42 (permalink)
Registered User (40)
Private Office...
indigohosts's Avatar
Join Date: Apr 2006
Posts: 32
indigohosts is on a distinguished road
We've used Cerberus in the past and while we liked it, the lack of a Live chat feature built in means we had to use a couple of different programs.

Kayako seems the best to us (the link for SupportTrio didn't seem to work so couldn't check it out) and we're really interested in trying Kayako for a while.

A friend of mine uses Kayako for his business and has nothing but praise for it. I've had a look at the features and am impressed enough to be on the verge of paying for it!
__________________
Registered User
indigohosts is offline   Reply With Quote
Old 11th April 2006   #43 (permalink)
Registered User (40)
Private Office...
ThinkSupport's Avatar
Join Date: Sep 2005
Posts: 35
ThinkSupport is on a distinguished road
We have used all three, kayako, cerberus and supportrio and all three are good.

But when it comes to make a decision on using only one of them, we would always recommend cerberus.
__________________
(url-removed: need 20 posts)
Thinking Of Support Solutions ? ........ Think About US ........ !
PH : (408)-9142-581 | AIM : ThinkingSupport | MSN : sales@thinksupport.net
__________________
Registered User
ThinkSupport is offline   Reply With Quote
Old 11th April 2006   #44 (permalink)
Registered User (42)
Private Office...
Join Date: Apr 2005
Posts: 39
andrewjab is on a distinguished road
up for Kayako.

Its a brilliant support suite and the search tool for when users submit tickets, searches and displays the most relevant knowledgebase articles is very very good!

The bug fixes do seem to take a long time and I know we have had to fix a lot of errors in house (such as the counters for the articles) but it does work really well, easy to use and very, very customisable - its integrated into our website quite well. The sms gateway is really great!
__________________
Andrew
e: andrew@jabwebsolutions.co.uk
t: 0800 043 0 153

JAB Web Solutions | (url-removed: need 20 posts)|
__________________
Registered User
andrewjab is offline   Reply With Quote
Old 12th April 2006   #45 (permalink)
Registered User (43)
Private Office...
Join Date: Nov 2005
Location: Houston, TX
Age: 27
Posts: 38
niyogi is on a distinguished road
Wow - I visit this thread several months later and there's a whole bunch going on here!

Well, Kayako seems to have it's loyal following from what I can tell; the same seems to apply to the Cerberus and SupportTrio users.

Having used SupportTrio for a few more months and upgrading to the new version 2.5.20, it is one pretty darn slick product (especially for the price). We use the monthly leased license which gives us access to the upgrades that are released every so often.

I guess I'm most impressed by being able to post in their forums and then have them react quickly by adding the feature in their next *minor* release. I don't believe Kayako operates in the same way - not that they have to because they may already have all the features people already need.

Anyhow, just wanted to chime back in here!

Roj
__________________
bungeeCode - UK and European Reseller Hosting
(url-removed: need 20 posts)

We provide 24x7 support for your customers! Cpanel, Fantastico, RVskin included too!
__________________
Registered User
niyogi is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Some great companies!


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.2.0