Thread: Essential extra?

What extra software do you swear by in your day to day running of your business??

We're totally sold out on PerlBill right now - can honestly say it has revolutionised everything

Wwe've been using a ticket-based helpdesk for some time, but it was far from brilliant, and closed every issue as soon as we replied.

We installed PerlDesk (free) a few months ago to run the HelpDesk side of things, but have since upgraded to PerlBill and run accounts through it too. Email piping means that emails to support/sales/etc are handled by the script and sent to relevant people to deal with and all fully logged on the server for any of us to access (and as my laptop died beyond all hope last week, taking 2 weeks of work and emails with it, havign everything logged on the server still is rather helpful!)

We rely completely on a support system similar to Perldesk (with email piping etc) but which was written in house (in Perl also).

Actually almost all the software we use was written in house and web based.

Yep... similar situation here, our own support system similar (but superior of course ) to Perldesk but written in PHP... all of our support correspondence is done through this and it's vital in our target to answer all tickets within an hour 24 hours a day.

If u get moderbill i think that u have all to run your business

bye

QUOTE (serverplan @ Jun 24 2003, 10:03 PM)

If u get moderbill i think that u have all to run your business bye [/b][/quote] Eh? Sorry i don't follow. ? ••• Mark Castle ••• Secura Hosting Ltd ••• ••• Managed Hosting ••• ••• AS29452 • UK Company Reg No: 04330657 • VAT Number: 789 2703 81 • Sales: 0845 123 2632 ••• My views are my own and not those of my company. Reply With Quote   + Reply to Thread « Previous Thread | Next Thread » Thread Information Users Browsing this Thread There are currently 1 users browsing this thread. (0 members and 1 guests)   Similar Threads May Madness - 50% extra free on all Windows Hosting accounts By disoft in forum Web Hosting and Related Offers Replies: 0 Last Post: 11th May 2005, 02:47 PM Server City Essential October Offers.. By Ricky-Serverstream in forum Web Hosting and Related Offers Replies: 0 Last Post: 27th October 2004, 10:35 AM Transfer .com's away from UK2 with out incurring extra charges... By dch in forum Domain Names and the industry Replies: 4 Last Post: 12th February 2004, 01:40 PM 50% EXTRA FREE Webspace & Bandwidth for life By Cranky in forum Web Hosting and Related Offers Replies: 3 Last Post: 6th September 2003, 10:37 PM Extra RAM Whooa! By AndyGambles in forum General Chit Chat & Discussion Replies: 4 Last Post: 1st December 2002, 03:20 AM Posting Permissions You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is On Trackbacks are On Pingbacks are On Refbacks are On Forum Rules -- English (US) http://www.webhostchat.co.uk Archive Top All times are GMT. The time now is 02:14 PM. Content Relevant URLs by vBSEO 3.5.0 RC2