Essential extra?

richard · 26th December 2002

What extra software do you swear by in your day to day running of your business??

jhuk · 26th December 2002

We're totally sold out on PerlBill right now - can honestly say it has revolutionised everything

Wwe've been using a ticket-based helpdesk for some time, but it was far from brilliant, and closed every issue as soon as we replied.

We installed PerlDesk (free) a few months ago to run the HelpDesk side of things, but have since upgraded to PerlBill and run accounts through it too. Email piping means that emails to support/sales/etc are handled by the script and sent to relevant people to deal with and all fully logged on the server for any of us to access (and as my laptop died beyond all hope last week, taking 2 weeks of work and emails with it, havign everything logged on the server still is rather helpful!)

markcastle · 28th December 2002

We rely completely on a support system similar to Perldesk (with email piping etc) but which was written in house (in Perl also).

Actually almost all the software we use was written in house and web based.

M@tt · 28th December 2002

Yep... similar situation here, our own support system similar (but superior of course

) to Perldesk but written in PHP... all of our support correspondence is done through this and it's vital in our target to answer all tickets within an hour 24 hours a day.

serverplan · 24th June 2003

If u get moderbill i think that u have all to run your business

bye

markcastle · 24th June 2003

QUOTE (serverplan @ Jun 24 2003, 10:03 PM)
If u get moderbill i think that u have all to run your business bye [/b][/quote] Eh? Sorry i don't follow. ? __________________ ••• Mark Castle ••• Secura Hosting Ltd ••• ••• Managed Hosting ••• ••• AS29452 • UK Company Reg No: 04330657 • VAT Number: 789 2703 81 • Sales: 0845 123 2632 ••• My views are my own and not those of my company. __________________ Web Host - VIP Member