Thread: Outsource Customer support

Not sure about Uk or Ireland but in addition to bobcares.com there is actsupport.com.

Anyone know of any UK based services along the same lines?

Hi,

If people are interested in such a service, I can look into setting one up.

What would you pay for the service? I assume payment would be per a support ticket.


:blush:

you couldnt offer it in the UK at a price people would pay and expect to survive....

its ok with bobcares cause its a sweat shop with people earning 2k / year......

If you are thinking of something like this, make sure you do it / hour rather than / ticket....i've solved tickets before that have taken hours / days to resolve!!

Cheers,

Hi,

To outsource is going to cost you at least 13+ grand per seat. Professional companies offering this type of service would charge around 10 million for a 650 seat center. That includes everything except outbound call charges. System and product training would take about 3 weeks I guess.


Cheers


Gareth

QUOTE (jonny_b @ Jun 19 2003, 04:05 PM)

you couldnt offer it in the UK at a price people would pay and expect to survive.... its ok with bobcares cause its a sweat shop with people earning 2k / year...... If you are thinking of something like this, make sure you do it / hour rather than / ticket....i've solved tickets before that have taken hours / days to resolve!! Cheers, [/b][/quote] I just spent the best part of 3 days tracking down a mail relaying problem, only affected aol dila-ups and *evenntually* required a bit of tweaking to a sendmail.cf file [not the simplest thing to get to grips with] So if someone had offered to do that for me for £25 I'd have jumped at it An idea I had *ages* ago was to get a few hosts together, get an office @ or near Redbus, get a couple of techsupport staff and share the costs, based on number of jobs from each "part-owner" of the support business. Never got around to drafting up the docs .... maybe in a few weeks on a becah somewhere ,... Rob Golding Othello Technology Systems Ltd AS29527 Company#03894981 VAT#GB-782561410 Tel:0871 277 6875 consultancy domains email forwarding resellers ecommerce colo rackspace ip transit secondary mx/dns dedicated servers backup/DR * OthelloHosts.net Linux and Windows Clustered High-Availability Professional Email / Web / Secure Hosting * OthelloVPS.net Managed Xen Enterprise Virtual Private Servers and Dedicated Servers # Currently buying web hosts and domain resellers - www.hostacquisitions.co.uk Reply With Quote   20th June 2003 #8 robk Hi, Sounds a good idea, you just need to find people willing to commute OT: http://www.valueregistrations.co.uk/ - Nominet are clamping down on use of their logo, you'd better get the official Nominet Memebers logo before they find out and start wagging their legal finger at you like they did to us - You're not really an ICANN registrar are you? If not, putting their logo saying that you are on your site is liable and your companies insurer will have fits if they found out. Rob Robert Kerry (url-removed: need 20 posts) Web Hosting, Reseller Packages, Dedicated Servers & Co-location Reply With Quote   20th June 2003 #9 Andrew Naughty Rob claiming to be ICANN accredited Andrew Reply With Quote   24th June 2003 #10 othelloRob Othello Technology Systems Ltd 2 reviews, 100% positive. Certified VIP Host I have made 6419 posts 535 posts within 6 months Contact Me, Company profile QUOTE (Andrew @ Jun 20 2003, 07:36 PM) Naughty Rob claiming to be ICANN accredited [/b][/quote] My logo doesn't say icann acreddited it just says icann and a tick Actually it's going to be replaced with either the opensrs logo or enom etp v shortly just some otehr tasks to finsih first Nominet have seen the logo, and didn't comment, they came and checked out the t&c's as part of an ongoing project with tag holders, turns out i was showing the older t&c's , now updated and rechecked by them ... so we get the Nominet thumbs up. *STILL* waiting to hear from them on the whois changes for multi-tags they've been promising for months .... Rob Golding Othello Technology Systems Ltd AS29527 Company#03894981 VAT#GB-782561410 Tel:0871 277 6875 consultancy domains email forwarding resellers ecommerce colo rackspace ip transit secondary mx/dns dedicated servers backup/DR * OthelloHosts.net Linux and Windows Clustered High-Availability Professional Email / Web / Secure Hosting * OthelloVPS.net Managed Xen Enterprise Virtual Private Servers and Dedicated Servers # Currently buying web hosts and domain resellers - www.hostacquisitions.co.uk Reply With Quote   24th June 2003 #11 Andrew QUOTE (othellotech @ Jun 24 2003, 01:30 PM) My logo doesn't say icann acreddited it just says icann and a tick [/b][/quote] You claim to be a .biz accredited registrar though - which you can only do if your icann accredited Andrew Reply With Quote   24th June 2003 #12 robk Hi, Nominet have seen the logo, and didn't comment, they came and checked out the t&c's as part of an ongoing project with tag holders, turns out i was showing the older t&c's , now updated and rechecked by them ... so we get the Nominet thumbs up. Good good, just didn't want the trigger happy Nominet lawyers to find another victim. :blush: Robert Kerry (url-removed: need 20 posts) Web Hosting, Reseller Packages, Dedicated Servers & Co-location Reply With Quote   24th June 2003 #13 othelloRob Othello Technology Systems Ltd 2 reviews, 100% positive. Certified VIP Host I have made 6419 posts 535 posts within 6 months Contact Me, Company profile QUOTE (Andrew @ Jun 24 2003, 08:15 PM) QUOTE (othellotech @ Jun 24 2003, 01:30 PM) My logo doesn't say icann acreddited it just says icann and a tick [/b][/quote] You claim to be a .biz accredited registrar though - which you can only do if your icann accredited [/b][/quote] Ah, err, guiltyas charged, actual i err :blush: nicked that one off another site ... should've looked at it first I'll get it fixed ASAP Rob Golding Othello Technology Systems Ltd AS29527 Company#03894981 VAT#GB-782561410 Tel:0871 277 6875 consultancy domains email forwarding resellers ecommerce colo rackspace ip transit secondary mx/dns dedicated servers backup/DR * OthelloHosts.net Linux and Windows Clustered High-Availability Professional Email / Web / Secure Hosting * OthelloVPS.net Managed Xen Enterprise Virtual Private Servers and Dedicated Servers # Currently buying web hosts and domain resellers - www.hostacquisitions.co.uk Reply With Quote   1st November 2003 #14 DA_INDIA Admin edit: removed, please do not advertise in this section Reply With Quote   18th December 2003 #15 Fanatical Outsourcing Howdy, Just joined the forum, and noticed this thread. I know that there is a colaboration between a few web hosts going on, and that a call centre has been created. New technology, quite state of the art judging from the pics ive seen. I beleive they are planning on offering outsourced web hosting customer service. If anybody is interested, post back or let me know via email, and ill send the relevant info. Lee Lee Oscura ::Fanatical Hosting:: Shared, Dedicated & Reseller Hosting at the lowest prices! lee@fanaticalhosting.co.uk www.fanaticalhosting.co.uk 24hr Helpline: 08717 11 33 55 Reply With Quote   + Reply to Thread « Previous Thread | Next Thread » Thread Information Users Browsing this Thread There are currently 1 users browsing this thread. 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