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Old 16th January 2003   #1 (permalink)
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Good Morning,

Are there any customer support outsourcing companies that specialise in Web hosting? i have seen one called Bobcares.com, but are any based in the UK or Ireland ?
or is there any software that can be added to your home page to enable customer support to be provided via the web.

Many thanks
Rob
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Old 16th January 2003   #2 (permalink)
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Not sure about Uk or Ireland but in addition to bobcares.com there is actsupport.com.
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Old 13th April 2003   #3 (permalink)
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Thumbs up
Anyone know of any UK based services along the same lines?
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Old 19th June 2003   #4 (permalink)
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Hi,

If people are interested in such a service, I can look into setting one up.

What would you pay for the service? I assume payment would be per a support ticket.


:blush:
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Old 19th June 2003   #5 (permalink)
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you couldnt offer it in the UK at a price people would pay and expect to survive....

its ok with bobcares cause its a sweat shop with people earning 2k / year......

If you are thinking of something like this, make sure you do it / hour rather than / ticket....i've solved tickets before that have taken hours / days to resolve!!

Cheers,
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Old 19th June 2003   #6 (permalink)
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Hi,

To outsource is going to cost you at least 13+ grand per seat. Professional companies offering this type of service would charge around 10 million for a 650 seat center. That includes everything except outbound call charges. System and product training would take about 3 weeks I guess.


Cheers


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Old 20th June 2003   #7 (permalink)
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QUOTE (jonny_b @ Jun 19 2003, 04:05 PM)
you couldnt offer it in the UK at a price people would pay and expect to survive....

its ok with bobcares cause its a sweat shop with people earning 2k / year......

If you are thinking of something like this, make sure you do it / hour rather than / ticket....i've solved tickets before that have taken hours / days to resolve!!

Cheers, [/b][/quote]
I just spent the best part of 3 days tracking down a mail relaying problem, only affected aol dila-ups and *evenntually* required a bit of tweaking to a sendmail.cf file [not the simplest thing to get to grips with]

So if someone had offered to do that for me for £25 I'd have jumped at it

An idea I had *ages* ago was to get a few hosts together, get an office @ or near Redbus, get a couple of techsupport staff and share the costs, based on number of jobs from each "part-owner" of the support business.

Never got around to drafting up the docs .... maybe in a few weeks on a becah somewhere ,...
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Old 20th June 2003   #8 (permalink)
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Hi,

Sounds a good idea, you just need to find people willing to commute


OT: http://www.valueregistrations.co.uk/

- Nominet are clamping down on use of their logo, you'd better get the official Nominet Memebers logo before they find out and start wagging their legal finger at you like they did to us

- You're not really an ICANN registrar are you? If not, putting their logo saying that you are on your site is liable and your companies insurer will have fits if they found out.



Rob
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Old 20th June 2003   #9 (permalink)
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Naughty Rob claiming to be ICANN accredited
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Old 24th June 2003   #10 (permalink)
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QUOTE (Andrew @ Jun 20 2003, 07:36 PM)
Naughty Rob claiming to be ICANN accredited [/b][/quote]
My logo doesn't say icann acreddited it just says icann and a tick

Actually it's going to be replaced with either the opensrs logo or enom etp v shortly just some otehr tasks to finsih first

Nominet have seen the logo, and didn't comment, they came and checked out the t&c's as part of an ongoing project with tag holders, turns out i was showing the older t&c's , now updated and rechecked by them ... so we get the Nominet thumbs up.

*STILL* waiting to hear from them on the whois changes for multi-tags they've been promising for months ....
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Old 24th June 2003   #11 (permalink)
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QUOTE (othellotech @ Jun 24 2003, 01:30 PM)
My logo doesn't say icann acreddited it just says icann and a tick
[/b][/quote]
You claim to be a .biz accredited registrar though - which you can only do if your icann accredited
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Old 24th June 2003   #12 (permalink)
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Hi,

Quote:

Nominet have seen the logo, and didn't comment, they came and checked out the t&c's as part of an ongoing project with tag holders, turns out i was showing the older t&c's , now updated and rechecked by them ... so we get the Nominet thumbs up.

Good good, just didn't want the trigger happy Nominet lawyers to find another victim. :blush:
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Old 24th June 2003   #13 (permalink)
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QUOTE (Andrew @ Jun 24 2003, 08:15 PM)
QUOTE (othellotech @ Jun 24 2003, 01:30 PM)
My logo doesn't say icann acreddited it just says icann and a tick
[/b][/quote]
You claim to be a .biz accredited registrar though - which you can only do if your icann accredited [/b][/quote]
Ah, err, guiltyas charged, actual i err :blush: nicked that one off another site ... should've looked at it first I'll get it fixed ASAP
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Old 1st November 2003   #14 (permalink)
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Old 18th December 2003   #15 (permalink)
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Howdy,

Just joined the forum, and noticed this thread. I know that there is a colaboration between a few web hosts going on, and that a call centre has been created. New technology, quite state of the art judging from the pics ive seen. I beleive they are planning on offering outsourced web hosting customer service. If anybody is interested, post back or let me know via email, and ill send the relevant info.

Lee
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