Daily.co.uk ---- if you host with them read this!

**dazmanultra** · 28th April 2009

It's sad when there's any down time for a web site - no matter how much you have paid. They probably have tried very hard to avoid hurting people when their sites are at their busiest by choosing that particular time, but in doing so have inconvenienced you (and probably a few others too). Unfortunately it's not always possible to please everyone. We always try to do our Maintenance early in the morning (5am-7am) if at all possible, but there with a service that has to cater to the needs of so many, there will always be people adversely affected.

As you say, your website is very important to you and your business, so perhaps this is the time to start looking into a more robust solution?

**Pete-CCS** · 28th April 2009

Originally Posted by PaulC

UK Domain names | Web hosting | Online Shop With Daily.co.uk doesnt reveal any type of ISP services

Is that before or after you select the Web Hosting tab?

**goscombtech** · 28th April 2009

think he means "ISP" is really a term for access services rather than hosting

**PaulC** · 28th April 2009

ISP = Internet Service Provider

We (eHosting) only provide shared, vps, dedicated, etc so we are not an ISP. Slightly off topic but I've always understood it to be correct and the norm that a hosting provider is not an ISP.

**Pete-CCS** · 28th April 2009

Fair enough I guess.. Sorry for ranting..

Think everyones viewpoint may be varied tho - http://www.google.co.uk/search?hl=en...ition&ct=title

**PaulC** · 28th April 2009

No worries Pete, its always been my understanding, and as is our industry things (especially acronyms) are always open to interpretation

**Dhosting** · 28th April 2009

Originally Posted by administrator

I am finding it hard to see where the host has gone wrong. Their choice of time to do the maintanence is a good one.

Not much goes on sales wise from midnight -> 7am for anything comared to other times of day.

Depends on the site Neil some businesses don't make any sales until after 11pm.

We usually start to go quiet at 1am and it totally drops off after 2am then picks up from 6am onwards.

Customers do not like lengthy outages no matter the time of day or night.

**othelloRob** · 28th April 2009

Originally Posted by Dhosting

Depends on the site Neil some businesses don't make any sales until after 11pm

Despite a primarily UK SME clientbase, the majority of our *online* sales are between 3pm and 1am

**othelloRob** · 28th April 2009

Originally Posted by PaulC

Who is your ISP out of interest?

what has connectivity supplier (ISP in your terms) got to do with Daily moving out of London ?

**Ed-Freethought** · 28th April 2009

Originally Posted by othellotech

what has connectivity supplier (ISP in your terms) got to do with Daily moving out of London ?

Maybe the horrible problems that Virgin have been having recently could be causing the connection issues that the OP was complaining about in his correspondence with Daily.co.uk?

**PaulC** · 28th April 2009

Originally Posted by freethought

Maybe the horrible problems that Virgin have been having recently could be causing the connection issues that the OP was complaining about in his correspondence with Daily.co.uk?

Yes, that's what my thoughts were as whenever we have such problems the client is on Virgin Media

**DMag** · 4th May 2009

I've been affected by this move too. It was meant to be finished by 7am but it's 8.30am and the nameservers aren't operating. There have also been no updates to dailystatus.co.uk since 11.40pm yesterday, despite a promise of:

"This Status Page is hosted externally so will continue to function during the migration. It will be constantly updated so we urge customers to refer here for progress reports"

Frankly I'm disappointed and expected more from Daily. Couldn't they have set up some externally hosted nameservers!? It seems obvious and would have stopped all those who don't host with them from being affected.

**DMag** · 4th May 2009

Anyone know the IP address for the new daily.co.uk site, so I can modify my hosts file and get in and change nameservers for domains?

**grinding_gears** · 4th May 2009

Well, nearly 11am and daily are still down! Here we go ..... didn't we just know this would happen?

I also notice that daily provided themselves a page showing a message explaining why their site was unavaliable .... they didn't afford their customers the same benefits thats for sure.

After a lot of complaining to their customer services I was offered a free upgrade to their business hosting package or free clickthrough monitoring ... I politely declined both explaining that i wouldn't have any use whatsoever for either upgrade and suggested that they might like to give me an adwords voucher (a much cheaper option than the upgrades they offered) as the extra traffic that would hopefully generate might make up for some of my losses due to the downtime .... they refused!!!! Daily are barking quite frankly .... I'd suggest if your a customer and your miffed then let them know about it .... if they ever get back online.

**grinding_gears** · 4th May 2009

Daily have finally issued an update - considering everything was meant to be back up by 7am its a bit late really! The bad spelling is theirs by the way .....

__________________________________________________ _____________________
First Reported: 11:55:10 on 2009-05-04
Update Monday 4th May Networking issues at our datacenter

We are currently experiencing some networking issues in the datacenter which are affecting all services.
This includes Websites, eShop, Emails and Daily Drive.

Although we do not have an exact time for completion our staff arte wiorking to resolved this issue as soon as possible.
As the status page is hosted extarnaly we shall be issuing hourly updates.

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