Thread: Daily.co.uk ---- if you host with them read this!

Originally Posted by grinding_gears

Daily have finally issued an update - considering everything was meant to be back up by 7am its a bit late really! The bad spelling is theirs by the way .....

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First Reported: 11:55:10 on 2009-05-04
Update Monday 4th May Networking issues at our datacenter

We are currently experiencing some networking issues in the datacenter which are affecting all services.
This includes Websites, eShop, Emails and Daily Drive.

Although we do not have an exact time for completion our staff arte wiorking to resolved this issue as soon as possible.
As the status page is hosted extarnaly we shall be issuing hourly updates.

What a usefull update, I think most customers probably noticed that everything was broken
A little bit of detail as to what's broken and what they're doing might be nice..

Originally Posted by grinding_gears

Your not wrong there! Their customer service also told me they had "contingency plans" in place if there was problems ..... having serious doubts about that now. The whole thing has a distinctly amateurish feel about it.

We did the migration from down South (BlueSquare) to Node4 a year ago and managed to do it with no significant down time for our clients...
I know things can go wrong, but if they really do have contingency plans then surely they should have activated then by now...

Maybe their contingency plans were to just take the stuff back where it came from? Not something you'd want to do in a hurry

We just had a signup from someone using Daily.
Better crank up the advertising!

Originally Posted by grinding_gears

I laughed when I read your post .... but you know, I@m actually wondering if thats what they are going to do. I asked their customer services and they ignored me.

If their customer service guys are their techs then they're probably a little bit busy

When we moved, we took the opportunity to upgrade our equipment so all we had to do was turn the old stuff back on if there was a problem - no actual physical moving of equipment required until we had confirmed eveything was up and running.
Not ideal if you are trying to do everything as heap a possible of course

Even with the disruption caused by this to people, they will make up for the few customers that leave in next month's magazine adverts.

Originally Posted by Ed

Even with the disruption caused by this to people, they will make up for the few customers that leave in next month's magazine adverts.

Thats as maybe .... but they'll only hold on to a good few until subscription time and they haven't done their reputation any favours. I firmly beleive that what goes around comes around in business.

Just had a response from their Technical lot ..... despite posting that everything is up on their status page they have just admitted that it isn't.

Lol, we've just had a chap move over too. He can't transfer his .com domain as they can't release it and he was adamant they also had his .co.uk domain - he was right - they did until they didn't bother renewing it six months ago - one .co.uk domain setup and apart from the obvious pain with the marketing material and such and still issues recovering the .com he is slightly less miffed...

Seems like Daily are making something of a meal of this tbh..

Originally Posted by grinding_gears

So can anybody recommend a good hosting service and give me some idea how long it would take to transfer host and move my domains?

You would be better off posting in the requests section with exactly what you require.