CoreISP - Page 2

Neil- · 4th August 2005

removed

enesem · 4th August 2005

Neil, I´m so sorry for your problems - it´s strange though that in the past, your company has been very supportive of Core. I would have thought they would at least have tried not to bite the hand that feeds them.

I hope you are able to move on without too many issues, from what I know of Core-ISP and the very nasty Paul Slater, I think you´re right that it´s only a matter of time before this operation is wound up and moved on for the bankrupt´s pound coin.

Best wishes for the future, I truly hope you and your team are ok.

philb · 5th August 2005

Quote:

Originally Posted by Neil-

never take on 12 month contracts, always get a Good SLA.

Taking on 12 month contracts is not a problem provided you choose someone reputable in the first place. There's also always options for getting out of contracts if the service you are being provided under the contract is unfit for its purpose or outside of the terms of the contract (not receiving notice of scheduled outages would be a good arguing point). I don't think I can recall a single customer on a long term contract who's been unhappy - the only things I can think of is chucking troublemaking shell customers off many many moons ago

I keep harping on about it but SLAs often aren't worth all that much as there's often so many caveats and getouts that they aren't worth the paper they're printed on, and even if you do manage to claim you're going to most likely be limited to the cost of the service - precious little comfort if the problems have hurt your business.

We continue to have customers who grumble from time to time about pricing when they see things like Core's advertising but since we took over Woaf's network (and we've even levied two minor price rises as we've been working on improving the network) the overwhelming majority of our customers are (so far as I can tell) delighted with the service & support they receive. (even if I do have to say it myself

)

Neil- · 5th August 2005

removed

nitrohosting · 5th August 2005

It's probably a fairly safe bet that won't happen with Burstfire

enesem · 5th August 2005

Quote:

Originally Posted by Neil-

my i also add its worrying when your host is locked out of their suite, this has happened twice now, the first time luckly i was just trying to get a tech in, and was told from the tech that coreisp have been locked out due to non payment. and then a week or so ago i go up there and my pac tag doesnt work, i go in to be told "coreisp are on a lockout, your only allowed to do work, and not remove anything"

i tell you what, its bloody worrying when that happens

Wow, that's really serious.

chrismarks · 5th August 2005

...or RB's accounts are on top form as normal

*COUGH*

Neil- · 5th August 2005

removed

XILO-Matt · 9th August 2005

Also.

Paul, Rob, Sarah of CoreISP.

Please correct your records - we dont have service from you anymore and as such shouldnt be getting invoices.

Hopefully they will read this as emails go ignored.

Paul-UKWSD · 11th August 2005

Quote:

Originally Posted by XILO-Matt

Also.

Paul, Rob, Sarah of CoreISP.

Please correct your records - we dont have service from you anymore and as such shouldnt be getting invoices.

Hopefully they will read this as emails go ignored.

We are in the same position, we don't have any services with CoreISP anymore however we are still awaiting a response to our invoice ticket raised 9 days ago.

EDIT: my issue has now been resolved.