CyberHostUK Website Review please :)

cyberhostuk · 7th May 2006

Hi all,

I'd really appreciate if you could take a look at http://www.cyberhostuk.net and let me know your comments and suggestions on the design, layout, colour scheme etc.

I welcome all positive and negative feedback and would appreciate your comments and possibly further additions and improvements that can be made to the website.

Looking forward to hearing from you.

Thanks a lot

richardys · 7th May 2006

Hi,

[Friendly word of advice]

You should have a postal address on the website in accordance with the "The Consumer Protection (Distance Selling) Regulations 2000".

http://www.hmso.gov.uk/si/si2000/20002334.htm

[/Friendly word of advice]

JamieBeeston · 7th May 2006

Why call yourself UK when you host in the USA?

Never understood this.

J

cyberhostuk · 7th May 2006

Richard, Thanks for the advice, I'll be sure to look into this.

Jamie, We are a UK-based company (UK residence), but we have servers located in the USA.

JamieBeeston · 7th May 2006

Aye, I gathered that from your Site, it's just a pet hate..

using UK in your name gives the impression to end users that you are a UK based UK Operated UK Hosted company.

Much like happened with UkHost4u in the beginning.

There are only two real reasons that I can see for hosting in the US.

1) Your target demographic is US / Canada / Mexico
2) You are trying to cut costs as cheap as possible at the expense of service and speed.

Anyway, this isn't a conversation worth having again, we've all been here over and over and over and over again.

Paul-UKWSD · 7th May 2006

On a positive note I like your site, nice and clean design and easy to navigate.

luke · 7th May 2006

Ditto what Paul said... very easy to navigate, thats the main thing for me!
If I was to ever use a hosting company, I'd want my sites to be located in the UK.
However, saying that, your not trying to hide the fact your servers are located in the USA, in-fact you specifically state where they are located! So I've no problems with it. :-)

aguk · 7th May 2006

Also you do not present customers with your temrs and conditions prior to requesting payment information.

You should also provide a phone number on your website.

Again re-iterating other points raised. People are starting to become wise of UK companies with US servers. The savy customers now see US based servers as being provided by a person with a day job and little support.

I am not saying this is you just some customers are becoming wary of this.

Even general non-techy customers loooking for hosting tend to ask on forums and get the "US v UK" debate fired at them.

netserve · 7th May 2006

There's no indication of who the customer is doing business with, are you a partnership, sole trader, limited company? Whats your company number and registered office?

Are you vat registered, where's your vat registration number ?
If you're not vat registered at least state that there's no vat to add.

cyberhostuk · 7th May 2006

Thanks for all your comments so far, they've all been very helpful. I will certainly look more deeply into what's been said/suggested.

With regards to the US vs UK issue, we're researching UK datacenters and providers and have been doing so for many months now (we want to make sure we're making the right decision) as we hope to eventually offer our customers a choice of hosting in the UK or USA, as well as expand on the services we currently offer.

Please keep your comments/suggestions coming in.

Thanks all, appreciate it

Fresh-Networks · 5th June 2006

Cyberhost, I like it

. Simple yet clean - not one of those strange flash things with pictures of glittering servers

.

Nice to see a manchester fellow on here too.

Row · 5th June 2006

Yes lovely site, excellent layout

cyberhostuk · 5th June 2006

Quote:

Originally Posted by Fresh-Networks

Simple yet clean - not one of those strange flash things with pictures of glittering servers

Yeah.. they really annoy us too! It's quite unbelievable how many hosting companies actually use them on their website! (and with an annoying rollover or loading sound)!

Quote:

Originally Posted by Fresh-Networks

Nice to see a manchester fellow on here too.

Quote:

Originally Posted by Row

Yes lovely site, excellent layout

Thanks very much for your kind words.

Please keep all your comments and suggestions coming in.
Thanks again.