Hosting rules

cantthinkofnick · 25th March 2007

Couple of things worry me about over usage of b/w or RAM:

1. If the usage is exceeded, and the account is frozen what happens if I'm on holiday for 3wks? Do my customers lose their service. OR if I have a direct debit is my account debited before I have a chance to investigate?

2. If I have a reseller I would want to have the option of controlling the guilty 'customer'. Do I get this option?

3. How do reseller normally pass any charges on?

4. Is the usage averaged at all?

Thanks.

JamieBeeston · 25th March 2007

it all depends on which company you go with as to what their policies and features are.

No one will be able to give you general definitive answers to 1) and 2), only the host(s) you're think about using will be able to answer about their own setup.

3) They charge their customers
4) Bandwidth usage may well be 'averaged' using the 95th Percentile billing model, some providers have give you 'soft limits' so if you go over your disk limit, you might get a few days grace before it locks you out etc...

Realistically, ask the hosts you're considering.

J

adamsmith · 25th March 2007

As Jamie says, every supplier will have difference policies. Generally speaking, however, the more you pay, the more flexible your provider will be with regard to overages.

Jim · 25th March 2007

Just a quick reply but on point (2), for reseller accounts sold as unbranded, whitelabel or with the "be your own webhost" type stuff, the webhost will never contact your customers and you will be the only point of contact. Can't speak for other hosts but this generally means that if there is a problem at any time you will be the one told about it and responsible for contacting your client and dealing with them as you see fit.

For point (1), it's a difficult one because I know for a fact that some clients prefer cutoff while some prefer to run into overages with no cutoff - I'd estimate it's close to 50/50 so impossible to please everyone (assuming it's a setting that cannot be changed per account).

ExcelsiorWebSer · 25th March 2007

Quote:

Originally Posted by Jim

Just a quick reply but on point (2), for reseller accounts sold as unbranded, whitelabel or with the "be your own webhost" type stuff, the webhost will never contact your customers and you will be the only point of contact. Can't speak for other hosts but this generally means that if there is a problem at any time you will be the one told about it and responsible for contacting your client and dealing with them as you see fit.

With 99.99% of Web Hosting companies this is true. But I've just read a post in another well known hosting forum where a reseller was 1 day late making payment and his webhost contacted all his clients telling them that they where the actual webhosts and that they had 10 days to sign up with them or loose there accounts. Apparantly there was a clause in the webhosts TOS allowing them to do that.

Thankfully this is not the "norm" as in my opinion it is unethical, but it brings up a very important point......make sure you read the TOS fully before signing up

MK Hosting · 25th March 2007

Quote:

Originally Posted by ExcelsiorWebSer

With 99.99% of Web Hosting companies this is true. But I've just read a post in another well known hosting forum where a reseller was 1 day late making payment and his webhost contacted all his clients telling them that they where the actual webhosts and that they had 10 days to sign up with them or loose there accounts. Apparantly there was a clause in the webhosts TOS allowing them to do that.

Thankfully this is not the "norm" as in my opinion it is unethical, but it brings up a very important point......make sure you read the TOS fully before signing up

I read that same post.

That is quite rare, however does happen. Any good host will never contact a resellers customers.

Jim · 25th March 2007

Some hosts have that in there to cover their back if the reseller goes awol and their clients are asking them for help (eg if accounts suspended, nearing deletion and clients left in limbo needing backups).

Even so, the above story is clearly from a "web host from hell" and I suspect they don't even know their own TOS (or what webhost they cut'n'pasted it from

).

cantthinkofnick · 26th March 2007

. . . I expected.

I will look carefully at the TOS and ask before I commit. I guess a reseller has to provide some terms to their customer even if the relationship is less of a b2b. The site I've made and am looking for a shelf is more a brochure type and 'internet presence' nature.

Thanks a lot.

cantthinkofnick · 26th March 2007

Just looked at some of your hostings here.

1. When say 2 Mysql DBs are available, can these be shared between domains (i.e different customers)? Why aren't these sold as so much webspace? I guess one shares by using a different set of tables.

2. Are there any metrics for different types of sites (e.g. brochure, online small store and their content) and b/w usage + webspace taken?

3. Not sure why there is no set limit on email features like POP3 accounts. Is this because it does not consume space or is it a technical thing?

My problem is being a novice I do not want to buy into a limitation important to me which I discover afterwards!

cantthinkofnick · 27th March 2007

Am I right in that reselling means I can get a domain name for someone, host their site against the name but retain the control of updates i.e. they do not have access to the account. AND that they can alternatively be given access (to the c-panel etc.)?

thermaldegree · 27th March 2007

Quote:

Originally Posted by cantthinkofnick

Am I right in that reselling means I can get a domain name for someone, host their site against the name but retain the control of updates i.e. they do not have access to the account. AND that they can alternatively be given access (to the c-panel etc.)?

Yes

The account would have its own cPanel login details and you, being the reseller, can choose whether or not to pass these to your client

[inx]Olly · 27th March 2007

THIS USER HAS BEEN GAGGED BY THE FORUM HOSTS FOR SPAM OR BREAKING THE RULES...
User will be ungaged in around 78 hours from this post.

Luke Beale · 5th April 2007

Quote:

Originally Posted by [inx]Olly

If you are going to offer a paid service to clients, reseller or not, you cannot go away for 3 weeks.

If you are going to offer web hosting, you need someone that at the very least, checks things once a day.

Otherwise, it would not be right you offering webhosting.

I agree, also you should make sure that you have enough bandwidth to host all your sites and more to make sure that it doesn't happen or that would look bad on your host and also try getting a dedicated server as they are better and you have more control over the server that you are using

markcastle · 6th April 2007

Quote:

Originally Posted by Luke Beale

I agree, also you should make sure that you have enough bandwidth to host all your sites and more to make sure that it doesn't happen or that would look bad on your host and also try getting a dedicated server as they are better and you have more control over the server that you are using

Your website has "Sample" behind the Nav Buttons at the top, yet you are advertising the URL on here??

dazmanultra · 10th April 2007

Even funnier is that his site is down now...