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Old 3rd October 2007   #1 (permalink)
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FAO GetPro Customers

Hi Guys,

I am a GetPro customer and have been for almost a year now, without any problems. Since yesterday, however, all of my sites, and more importantly my clients sites have been down.

The support email, fax and phone numbers don't work, and no one has contacted me to let me know what's going on. Is anyone here aware of what's happening or does anyone have another contact number for the company/Charlie.

Kind Regards,

James Bradley
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Old 3rd October 2007   #2 (permalink)
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THIS USER HAS BEEN GAGGED BY THE FORUM HOSTS FOR SPAM OR BREAKING THE RULES...
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Old 3rd October 2007   #3 (permalink)
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hmm as I suspected all my client sites still seem to be down too, and consequently I'm getting it in the ear! I jsut can't get hold of anyone to find out what's going on though!
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Old 3rd October 2007   #4 (permalink)
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THIS USER HAS BEEN GAGGED BY THE FORUM HOSTS FOR SPAM OR BREAKING THE RULES...
User will be ungaged in around 78 hours from this post.

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Oliver Warburton
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Company # 05100055. VAT # 875 6215 00.
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INX BLOG - Reviews, previews, rants etc
GBGL.co.uk. Europe's fastest growing CSS, CZERO, CS gaming league
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Old 3rd October 2007   #5 (permalink)
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Unfortunately I'm at work so can't get into IRC to see if he's around
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Old 3rd October 2007   #6 (permalink)
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We've had quite alot of their customers coming to us for hosting over the last few days.

Laughably a fair few complained about the price differential, saying they had a much better price at GetPro..

I told my sales guys to ask one simple question which suitably demonstrated the point...

Give me a link to their pricing

Sorry to hear about your woes BB, it's incidents like this which reiterate the need for a regulatory board in this industry.

J
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Old 3rd October 2007   #7 (permalink)
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I've Jamie, yeah I've seriously considered migrating to you myself recently, but do you offer any reseller accounts? I do not mind paying more as I know how much better your service and uptime is (I've emailed you at silly o'clock before only to get a response 3 minutes later!)
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Old 3rd October 2007   #8 (permalink)
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Hi James

We do offer Reseller Packages on the Dedicated Servers, but not on the Hosting accounts.. it's just not the demographic we target.

How many sites are you talking?
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Old 3rd October 2007   #9 (permalink)
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Hi, I currently only host 5 sites, only 2 of them are very big though, and these are the ones which really do need 99.9% uptime, otherwise they stand to lose a lot of money. There is no need for a dedicated server for each site, that would be overkill, so I really think I am looking for a hosting reseller package. Is there no way you can offer these?

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James
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Old 3rd October 2007   #10 (permalink)
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Hi James,

We can always offer a customised plan, but not a reseller package per se.

Drop me a PM with your budget and requirements and I'll see what can be done.

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Old 3rd October 2007   #11 (permalink)
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Hi, newbie here. just registered after searching for getpro..

I've been a user of theirs for quite some time however these past few months both my site, and their sites have been down every weekend, and now its been down for the past few days. during which time i have been losing important emails/not being able to access them.

looking out for another provider!

think i use around 5gig space (mainly photo gallery) but only about 10gig bandwidth at the most...
was on the 2.50per month plan with Get pro.
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Old 3rd October 2007   #12 (permalink)
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Piss poor to be honest... You can mitigate for various events, but sometimes **** happens, we all know that.

What defines a company is what it does to deal with things when they go wrong. This company doesn't seem to have dealt very well.
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Old 3rd October 2007   #13 (permalink)
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I hope that things come back online soon for you guys. Even if it is to grab backups and jump ship!

Craig
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Old 3rd October 2007   #14 (permalink)
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Hi guys,

Just a quickie.
WebHosts aren't allowed to self-advertise outside of the Requests area. If your looking for a new host, and want offers, please open a thread there.

Cheers.
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Old 3rd October 2007   #15 (permalink)
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Originally Posted by dazmanultra View Post
Piss poor to be honest... You can mitigate for various events, but sometimes **** happens, we all know that.

What defines a company is what it does to deal with things when they go wrong. This company doesn't seem to have dealt very well.
Exacly, it would be bad, but not as bad if I at least knew the situation so I could make provisions for my clients, I don't know if it's going to be back online in the next 5 minutes or 5 weeks. This simply isn't good enough, where is this Mr Creed? I'm losing a lot of money because he can't run a business.
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