Thread: When is unlimited unlimited

Originally Posted by e107xs

Is that the kind of customers i want is then the question?

Agreed. I feel its the job of the host to educated the user as to:

a. what unlimited really is
b. how hosting really works (what constitutes a stable server, you get what you pay for etc...)

Its hard work, but end of the day your customers will know that you're not BS'ing them, they will appreciate the level of service they can expect, and as long as you deliver that, that won't have a bad word to tell about you.

Originally Posted by Host Pro

I dont see why you wouldn't want these customers as long as they pay their involves and follow the rules. Unfortunately, it does seems to go against the honest guy and customers will be lost to those claiming to offer "unlimited" resources.

The problem is that these are exactly the kind of people that don't pay their bills on time and often end up abusing the service or costing you a lot of money in support by constantly raising pointless tickets such as "why don't you support feature xyz like host abc does?" and then go and smear your name over the internet when you tell them that you can't/won't.

We don't turn away customers (unless we have avery good reason for doing so, such as a heads up from another WHC member about illegal activity or non-payment of bills), we just try not to target the markets that these people are attracted to and leave them to the HostGator/GoDaddy/1&1/Fasthosts/Streamlines of this world