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  1. #1
    I'm a Newbie
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    Mail providers rejecting mail messages - help!

    I am sending out order confirmations using the the goDaddy smtp server 'relay-hosting.secureserver.net'. This has worked fine until recently.
    Now, whenever a mail is sent to a user at 'googlemail.com' or 'gmx.com (or gmx.co.uk), the mail is rejected with the following message:

    "The message was rejected because it contains prohibited virus or spam content"

    Other mail providers such as 'hotmail' and 'btinternet' work fine and do not reject our mails.

    I have even removed all links from the mail and written mail messages that look personal so as not to be seen as SPAM, but to no avail.

    Does anyone know what could be causing these 2 mail providers to be rejecting messages from this server?

    The following 2 lines show the port and server name:

    smtp.Host = "relay-hosting.secureserver.net";
    smtp.Port = 25;


    I have contacted goDaddy but as usual they answer totally different questions to what you ask and so I'm just wondering if anyone has any ideas about this?

    thanks,
    Alan

  2. #2
    Posts 496
    Post rank 1597 (-12)
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    It could be a lot of things, ranging from reverse DNS problems, SPF issues etc. What e-mail address are your e-mails purporting to be from?
    Alex Brett - Technical Director, Loho Ltd
    VoIP | SMS | VM Hosting | Web Hosting | Network Management
    [e] alex.brett@loho.co.uk [p] 01223 750165 [w] www.loho.co.uk
    Company reg: 7117766, VAT reg: GB 984 0292 03

  3. #3
    I'm a Newbie
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    Quote Originally Posted by Rebuke View Post
    It could be a lot of things, ranging from reverse DNS problems, SPF issues etc. What e-mail address are your e-mails purporting to be from?
    They are coming from sales.team@bodystockingavenue.co.uk which is set up on the goDaddy server, as is the website. I have tried changing the mail address specified in the 'From' clause in case 'sales.team' was being seen as spam, but whatever I try gets rejected. Funnily enough, mails to 'gmail' get through okay.

    Should I be contacting google and GMX and asking them why they are being rejected? I've tried on their forums but had no replies yet.

    Alan
    Last edited by AlanPG; 17th December 2009 at 02:24 PM.

  4. #4
    91 rating
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    Quote Originally Posted by AlanPG View Post
    They are coming from sales.team@bodystockingavenue.co.uk which is set up on the goDaddy server, as is the website. I have tried changing the mail address specified in the 'From' clause in case 'sales.team' was being seen as spam, but whatever I try gets rejected. Funnily enough, mails to 'gmail' get through okay.

    Should I be contacting google and GMX and asking them why they are being rejected? I've tried on their forums but had no replies yet.

    Alan
    Doesn't look much wrong with that, tbh. No invalid SPF, account accepts replies to those addresses, not on the blacklists although mailstore1.secureserver.net has different A and PTR records

    What IP address does the email come from?
    Peter Knapp - CCS Leeds Ltd - www.ccsleeds.co.uk
    Coal Road, Leeds. LS14 2AQ / Co. reg: 03507910 / VAT reg: GB 698 2027 05 / Tel: 0113 294 66 99
    UK Leased Lines | Hosted VoIP & SIP Trunks | EFM - Ethernet First Mile
    Free Install and Cisco Router on Fully Managed EFM at up to 20Mb/s only 300 per month

  5. #5
    I'm a Newbie
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    I'm not sure. Presumably I'd have to find the IP address for the goDaddy mail server 'relay-hosting.secureserver.net'?

    What was interesting though was an article I found by an (ex-)GMX user who claimed he was losing a lot of mails due to GMX bouncing mails that it considered to have come via too many 3rd party servers, irrespective of where they originated.

    Alan
    Last edited by AlanPG; 17th December 2009 at 03:53 PM.

  6. #6
    I'm a Newbie
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    Done a lookup for secureserver.net and it has an IP address of 97.74.104.208

    Alan

  7. #7
    91 rating
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    Quote Originally Posted by AlanPG View Post
    Done a lookup for secureserver.net and it has an IP address of 97.74.104.208

    Alan

    Alan, it was relay-hosting.secureserver.net he needed which appears to be:



    > relay-hosting.secureserver.net

    Non-authoritative answer:
    Name: smtpout-v06.prod.mesa1.secureserver.net
    Address: 68.178.232.62
    Aliases: relay-hosting.secureserver.net


    which is listed on some BL I've never heard of called SpamCannibal:

    SpamCannibal

    might be worth checking that out for a de-list..
    Peter Knapp - CCS Leeds Ltd - www.ccsleeds.co.uk
    Coal Road, Leeds. LS14 2AQ / Co. reg: 03507910 / VAT reg: GB 698 2027 05 / Tel: 0113 294 66 99
    UK Leased Lines | Hosted VoIP & SIP Trunks | EFM - Ethernet First Mile
    Free Install and Cisco Router on Fully Managed EFM at up to 20Mb/s only 300 per month

  8. #8
    I'm a Newbie
    Posts 5
    Post rank 8587 (-19)
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    Many thanks for that piece of investigative work :-)

    I suppose all I can do is alert goDaddy to it and hope they do the necessary to get de-listed. I've put in a support call about it and just hope I don't get another one of their "It's not our problem!" responses.

    Alan

  9. #9
    I'm a Newbie
    Posts 6
    Post rank 8721 (-19)
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    Hi Alan

    I am having the exact same problem - with gmx and googlemail/gmail accounts. Its been happening since end Dec 09, still happening now - mid Jan 10.

    I can send emails directly from my PC, which goes to smtpout.secureserver.net - its when my scripts try to send them from the GoDaddy Linux server that it fails.

    I send 2 emails - 1 to the customer, with a from address of my own, and 1 to myself, with a from address of the customers email, so I can reply to it.

    The key thing is BOTH emails fail - so I am pretty sure its something GoDaddy are doing, because the second of those emails wouldn't go anywhere near gmx themselves.

    I even gave it a different From address, and just put a gmx reply to address, and it failed. Take the same script, change reply to from gmx.de to gmxd.de and it works.

    Its almost as if GoDaddy have some code that looks for gmx and googlemail email addresses in the various addresses, and does something special with them.

    If you want to email me directly about this, my email is jez@jez.cc.

    In case its relevant, the IP address of my server is 68.178.254.62 - maybe we are both on a broken server...

  10. #10
    91 rating
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    Quote Originally Posted by jez6363 View Post

    In case its relevant, the IP address of my server is 68.178.254.62 - maybe we are both on a broken server...
    Yet another badly configured server blacklisted for spam...

    See these blacklists link

    You just need a decent webhost, much like the Op.....
    Peter Knapp - CCS Leeds Ltd - www.ccsleeds.co.uk
    Coal Road, Leeds. LS14 2AQ / Co. reg: 03507910 / VAT reg: GB 698 2027 05 / Tel: 0113 294 66 99
    UK Leased Lines | Hosted VoIP & SIP Trunks | EFM - Ethernet First Mile
    Free Install and Cisco Router on Fully Managed EFM at up to 20Mb/s only 300 per month

  11. #11
    I'm a Newbie
    Posts 6
    Post rank 8721 (-19)
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    The thing is though - when the ONLY reference to gmx.de is in the Reply To address, the email never goes anywhere except inside GoDaddy. So while the server is listed (on 1 of the 100 blacklists your link checks), I don't think it is the cause of the problem.

    I've convinced GoDaddy to at least look into it, by creating a test that just sends me an email with a reply to of jez@gmx.de - which fails to arrive, though a reply to of jez@gmxd.de works fine.

  12. #12
    91 rating
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    Quote Originally Posted by jez6363 View Post
    (on 1 of the 100 blacklists your link checks), I don't think it is the cause of the problem.
    Yup, but unfortunately one of the approx 5 out of that list that quite a few mail appliances and A/S software totally trust and dump incoming mail when sent from one on that list..
    Peter Knapp - CCS Leeds Ltd - www.ccsleeds.co.uk
    Coal Road, Leeds. LS14 2AQ / Co. reg: 03507910 / VAT reg: GB 698 2027 05 / Tel: 0113 294 66 99
    UK Leased Lines | Hosted VoIP & SIP Trunks | EFM - Ethernet First Mile
    Free Install and Cisco Router on Fully Managed EFM at up to 20Mb/s only 300 per month

  13. #13
    I'm a Newbie
    Posts 6
    Post rank 8721 (-19)
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    Useless reply from GoDaddy - we had a subject at school, called English Comprehension - it seems to be a dying art...
    -------------
    Dear Sir/Madam,

    Thank you for contacting Advanced Hosting Support. In regards to your inability to send to individuals @gmx.com:

    Unfortunately, for security and server health precautions, the domain 'gmx.com' has been filtered and restricted by our servers. Unfortunately, due to bad domain reputation, we are unable to unblock this domain from our servers and an alternate email not utilizing gmx.com in the reply field will be necessary. We apologize for any inconvenience and appreciate your patience in regards to this matter.

    Please let us know if we can be of any further assistance.

    Regards,

    Jeff W.
    Advanced Hosting Support.

  14. #14
    91 rating
    4 reviews
    Posts 7974
    Post rank 12 (-10)
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    Your Priority 20 MX (mx0.gmx.net) for gmx.com is on backscatter.org RBL - which may well be why GoDaddy are "filtering and restricting".. could be worth a check..
    Peter Knapp - CCS Leeds Ltd - www.ccsleeds.co.uk
    Coal Road, Leeds. LS14 2AQ / Co. reg: 03507910 / VAT reg: GB 698 2027 05 / Tel: 0113 294 66 99
    UK Leased Lines | Hosted VoIP & SIP Trunks | EFM - Ethernet First Mile
    Free Install and Cisco Router on Fully Managed EFM at up to 20Mb/s only 300 per month

  15. #15
    I'm a Newbie
    Posts 6
    Post rank 8721 (-19)
    Array
    Thanks for the replies - though you exceeded my knowledge with that last reply I'm afraid... But it still seems that it shouldn't affect emails being sent from me to me, which just have a reply to of gmx.whatever, should it ?

    The domains I care about are gmx.de, gmx.at and gmx.net - they represent 20% of German internet users...

    Also I should say that when I use my email client, with domains hosted on the same server, and send emails from my PC, it all works fine - I can send and receive emails to / from gmx.de addresses all day long wthout a problem.

    The problem is only occurring with server script generated emails not being sent.

    To make it even worse - even if the MESSAGE contains a reference to a gmx.de email address, the email is filtered - so the from, to and reply to are all jez.cc, and the only reference is in the message...

    So for my customer support form, I now have to change gmx.de to g m x.de and then I get to see the customers query - ridiculous...

    It just has to be a badly written filter on that server, doesn't it?

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