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  1. #1
    Registered User Array

    Imap nightmare with Webfusion shared hosting

    Hi,

    I have a shared hosting account with Webfusion.co.uk here in the UK.

    Since August, I have had a nightmare with the IMAP mail service from them, who host Open Exchange Server on Linux.

    It started with my client (Thunderbird on XP SP3) reporting timeouts, I contacted the provider and it transpired my account had gone way over the allowed quota.
    I tried bulk deleting emails using the client, but this resulted in duplicated emails in the trash on the server, I have done many tests, and found deleting just 200 emails with the client will result in many 1000's of emails duplicated on the server.
    The only way is to delete the duplicated emails via the webmail.

    I have deleted the Thunderbird profile and done a clean install twice.
    I have a POP3 connection, and emails down load fine to that.

    Over the weekend, a few simple emails (no bulk deletions) by the client (probably spam mails being sent to the trash) - has resulted in over 30,000 emails in the trash, a very slow client and lots of timeouts.

    Webfusion are only available by email tickets now, and nothing seems to be getting done.

    Has anyone come across this and how can I push Webfusion to sort it, they keep pointing the finger at me stating the server is working perfectly, which I question, I have a Vista laptop that does the same thing, and in view of the 2x clean installs.

    Thanks



  2. #2
    Posts 90
    Post rank 46 (3593)
    Array
    Sounds rather odd, have you tried deleting and then purging? You can find more information here - Deleting messages in IMAP accounts - MozillaZine Knowledge Base that may well help the situation.

    The other thing I would maybe suggest is create a new folder, move one email to it and see if you see the same issue, if you don't then it is possible something is corrupt in your main Inbox.

    Hope that helps,

    Jacob

  3. #3
    Registered User Array
    Yes weird indeed, read that article though thanks, folders purged/expunged in webmail.

    Moving single emails from folder to folder is fine. Thunderbird has been cleanly installed twice - with a fresh index created by downloading all emails from the server afresh.

  4. #4
    164 rating
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    Could they temporarily raise the quota to let you tidy up?

  5. #5
    91 rating
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    Might be worth trying a different client?

    Or create the account as POP3 to scrape the sever inbox (i.e. make some space) and you can always drag it back to an imap client later.

    Reminds me of some poop with mr. Site last week. They don't have imap support at all. We had to move a hosting customer who had only a couple of dozen accounts but stacks of folders in them. Had to use the web gui to move the contents of each folder to the inbox so pop3 would scrape it, then drag in client to a folder and repeat. Glad it wasn't me doing it but it took hours.
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  6. #6
    623 rating
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    The only way is to delete the duplicated emails via the webmail
    Is the correct method if you're unable to use the local IMAP client ...

    I have a POP3 connection, and emails down load fine to that.
    If you're downloaded them using POP3 why are any still on the server - you should have them locally.

    It sounds like the folder/index is totally b0rked, which can happen with the symptoms you describe, if the disk/os runs out of space - quickest solution is for you to collect all the mail by pop3, then delete the entire mailbox off the server, then add the email address again

  7. #7
    Registered User Array
    They don't have a strict quota, as I'm now told, its 1gig, and my usage was nearly 5gig, but I have got that down to 1.5gig - but its still behaving weirdly.
    The Pop3 client leaves them on the server.
    I have completed deleted and freshly installed Thunderbird twice to rebuild the index, but nothings changed.

    So could the problem actually be with the server, and they don't know how to fix it there end - and the only way is - as you say, to get all emails off by Pop3, delete the mailbox account and start again ?

  8. #8
    623 rating
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    Quote Originally Posted by imapman2 View Post
    They don't have a strict quota, as I'm now told, its 1gig, and my usage was nearly 5gig
    Ah, they're using the 'unlimited' scam then ...

    Quote Originally Posted by imapman2 View Post
    The Pop3 client leaves them on the server.
    Largely defeating the point of POP

    Quote Originally Posted by imapman2 View Post
    So could the problem actually be with the server, and they don't know how to fix it there end - and the only way is - as you say, to get all emails off by Pop3, delete the mailbox account and start again ?
    Very very likely.

  9. #9
    Registered User Array
    When I first started using the account no one could give me a definitive quota limit - I couldn't find what it was supposed to be anywhere on their website.

    I have a pop3 client - as a form of backup.

    Is there anyway I can encourage Webfusion to do their job, if they have a malfunctioning server (which I suspect) they have now removed telephone support for shared clients, and hide behind a web based ticket system, since august this has been going on !! the audit trail of the tickets is huge !

    I know the UK staff aren't really the back end staff, they are all in Romania !

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